Feedback

By: Southern Rata  05-Apr-2012

Your New Zealand products are so beautiful and special. My husband and I spent 3 weeks in your country last March and fell in love with the people and places. I've been wanting to order some nice pieces for our home to remind us of our trip for years to come.
Done! Thank you so much for the royal treatment. I feel like a queen. I look forward to receiving my beautiful New Zealand creations.. (but no rush!)
Louise - my package just arrived - much faster than expected - and my New Zealand art treasures are lovely. Thanks so much for your excellent customer service and also for your complementary tote bag. My Southern Rata online shopping experience was a real pleasure. All the best to you.
Kate, USA
(art print, stone and copper tiles, tea towel, totara plate)
Hi Louise
I received it - it really is a gorgeous stone. Thanks very much for all of your effort. Pass on my appreciative gratitude to the carver.
Julie, Western Australia
(Greenstone pendant - Douglas Creek Matau)
Dear Louise
My parents just arrived in Thailand and brought me the Hei Matau carved by Nathan that I ordered from you in September (I never saw it until now as when it arrived in Belgium, I had already left). I just wanted to tell you that I love it, the greenstone looks amazing and the carving work and the size is perfect. I had a cheaper one my girlfriend ordered from another website 3 years ago and next to this one my old one looks like a cheap tourist souvenir, especially this greenstone is so much more beautiful. I get lots of comments from my sailing friends here and some are from New Zealand and they told me that this is a very nice pounamu and not expensive for this quality. So thanks alot for all your help and Nathan's advice and great work and please tell Nathan how happy I am with his carving - he is a real artist as this is the most beautiful Hei Matau I ever saw.
Marco, Belgium Hi Louise
Received neck warmer today. It's just great and will get a good test on our 11 day motorcycle trip to Southland mid Feb.
John, Wellington Hi Louise
The package arrived today - they look great! Really pleased with them. Thanks again for all your help

.


Tim, Dunedin
(Stone and copper tiles)
Louise - the proof of the 800 x 600 is absolutely fine and I love that the deer stand out better with the foreground brightened slightly. Thanks so much for all your inquiries and help with getting this just right (it's a present for my Dad's 80th birthday, so all your help is much appreciated).. All ordered!! Once again, thanks so much for all your help, it's been great!.. Our 3 deer canvas has arrived in perfect condition and it looks fabulous! Thank you both so much for creating an awesome gift for us to give to Dad and for your awesome service - very much appreciated.
Helen, Invercargill
(Canvas print)
Louise, You have been so amazing. Yes - it arrived yesterday. Full of treats! Thanks for an incredible service experience. I look forward to doing some more shopping from you in the future and telling others about you.
Michelle, Christchurch
(Recycled glasses)
Hi Louise, Just a quick thank you for the prompt delivery. The socks arrived this morning. A credit to you.
Sharron, Auckland
(Alpaca wool socks)

Hi Louise - pendant received first thing this morning! It is a beautiful piece, I can't wait to give it to Stephen tomorrow:) I will also print out these notes below to give to him. Thank you so much for your help and awesome customer service, and please pass on my thanks to Nathan as well. He has an awesome talent and I feel very privileged to have this rare piece of stone in my possession.

Jess, Auckland
(Greenstone pendant special commission)
Emily, Earlwood, New South Wales
(Greenstone pendant special commission) Thanks for the headband. I hadn't heard of Southern Rata until one day in the Sandfly cafe I saw a flyer. I love the rata logo - and thought I'd look up what it was all about one evening. I have already recommended the site to several people and I'm sure I'll be buying more from you via it - they make great presents.
Caroline, Te AnauThank you for your note, Louise. Making a similiar piece will be a fine solution. Your note is actually reassuring in that dealing over the internet I can't be certain that what I order is not a mass-produced fake.
Kia Ora, Louise, the toki pendant has arrived and is indeed beautiful. I am very impressed. Please say Kia Ora to Nathan and convey my thanks. As a Maori might say, it was a kind of fortuitous meaningful event that the previous pendant was sold and we had to begin to communicate. I feel we have developed a relationship and I'm reasonably sure I will want to order things from you in the future. I'm assuming Nathan can make other Maori symbol pounamu pendants as well.
Michael, Massachusetts, United States

Hi Louise,
The glasses are incredible. Now that I have discovered your site- I will be making use of it to get up to date with all friends pressies this year! It really is so simple!
Keep up the great work, looking forward to seeing any new products you add to your range! Thanks once again.
LeAnne, Ashburton

Hi Louise,
My diary arrived today. Thank you so much! It was so lovely to get a hand wrapped, carefully packaged parcel in the mail. A little bit of Kiwiana to remind me of home! I have given your business cards out to my colleagues so I hope that brings you some future business. Thank you again.
Sabrena, Melbourne


Jessi loved it. It was a great success. A personal thing for her that is the only one in the world. I will send a photo of her wearing it. She had a fantastic birthday.
Nicole, Palm Beach, Queensland
(Greenstone pendant special commission)

Thank you for the prompt and personal service. I adore the unique stone and copper tiles, they are now my standard wedding present. A fantastic price and service that I would recommend to anyone and most definitely use again.
Zoe, TV3, AucklandHi Louise

I just want to let you know that Fergus absolutely loves his sleepsack and so do we. Whenever we put him in it, he knows it's time for a sleep. He's enjoying being in it so much today he's been asleep for three hours. The domes on the side that can be adjusted as he grows are such a good idea and keep it in place and the length is great for our long boy as he loves to stretch out.

Keri, Hong KongHi Lou

The calendar that I purchased for my mothers birthday was A for AWESOME! She is totally stoked and already has it hanging on the wall, despite January being 4 months away! I also want to thank you for the super speedy postal service. It arrived the next business day after I ordered online! Very impressive, especially considering it was going to a rural address. I am definitely the favourite daughter now - thanks mate you rock!

Annabel, Queenstown

Thanks for the great product. The Pohutukawa flower image block series looks great and is a nice reminder of my time in New Zealand. I am also looking forward to using my Alpaca thermal socks for the cold Austrian winter.

James, Salzburg

The bowls that I purchased are very cute and dinky, well packaged and delivered in no time! Great service!

Louise, Wellington

The prints that I ordered are stunning and the delivery time was excellent..as for the customer service - impossible to fault! I will definitely be using Southern Rata again.

Amanda, Wellington
(Limited edition art prints)
Hey Louise,

I just got back from snowshoeing with my Southern Rata merino headband.  I am SO happy with it!  I normally don't like to wear anything on my head, so I avoid hats and headbands unless they're absolutely necessary.  But your merino headband is so amazingly light that I almost forgot I was wearing anything on my head.  But at the same time, it is wonderfully warm and cozy.  Thanks for a great product!

Stella, California

Kim, Christchurch

A quantity of commercial gifts was required, and to the extent possible, Southern Rata recommended items, numbers and costs for the occasion.  Built trust, then delivered items that exceeded expectations. We will ask Southern Rata to fill our company gift requirements on future occasions.

Jay, AB ANNAND & Co Ltd, Christchurch
(x20 2010 New Zealand map calendars in CD case)
The delivery arrived today all in one piece and looking FAB! Thank you so much for working with us to make this happen - I am sure our clients will love these as much as we do. Please thanks Jo from us. I have already had someone in the office spy these and give his "oh coo

l".


Carron, Anguillid Consulting Engineers and Scientists, Auckland
(40 recycled glass and bottle sets and 16 additonal glasses with Anguillid logo sandblasted)
Hi Louise

Thanks so much for all your hard work to complete this job. You have been a pleasure to work with and fantastic at keeping us updated on the progress of our order. Please pass on our thanks to all your weavers around the country and to Christopher as well. Thanks again - Merry Christmas to you and your family.

Erin, Crippz, Auckland
(200 flax ketes made to order and delivered within 3 week timeframe)


Other news and updates from Southern Rata

05-Apr-2012

News

Just over a year later it’s happened.It’s been another exciting journey pulling it all together and I’ve been lucky to meet some truly talented New Zealanders and discover some amazing products. Southern Rata and its north island cousin, Pohutakawa, are beloved symbols of New Zealand and invoke memories of endless summers and our unique natural environment.


05-Apr-2012

Philosophy

We've now relocated to Wanganui on the west coast of the North Island and it's a creative hotspot so keep checking back for new goodies.Southern Rata was founded with the motivation of supporting New Zealand made products and the fabulously talented people behind these creations.