Internet, Social Media & E-business

By: Kpi Library  06-Dec-2011


KPIs in ‘Internet, Social Media & E-business’

Percentage of people who come to your website and leave “instantly”. It is usually measured in two ways: - The percentage of website visitors who ..

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06-Dec-2011

Information Technology | KPI Library

Average number of calls / service requests per employee of call center / service desk within measurement period.


06-Dec-2011

Customer service | KPI Library

Average number of calls / service requests per employee of call center / service desk within measurement period. Percentage of customer issues that were solved by the first phone call.


06-Dec-2011

Business frameworks | KPI Library

Percentage of staff trained in critical risk management techniques (e.g., standard risk analysis techniques, crisis management, project management, skills of people to detect when something ..