Information Technology, Call Center, Service Desk
KPIs in ‘Information Technology’
Average number of calls / service requests per employee of call center / service desk within measurement period. Listed in:, , , , , , Tags:
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KPIs in ‘Internet, Social Media & E-business.
Average number of calls / service requests per employee of call center / service desk within measurement period.
Percentage of customer issues that were solved by the first phone call.
Percentage of staff trained in critical risk management techniques (e.g., standard risk analysis techniques, crisis management, project management, skills of people to detect when something ..
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