Business frameworks | KPI Library

By: Kpi Library  06-Dec-2011
Keywords: Project Management, Risk Management, Crisis Management


KPIs in ‘Business frameworks’

Percentage of staff trained in critical risk management techniques (e.g., standard risk analysis techniques, crisis management, project management, skills of people to detect when something ..

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Keywords: Crisis Management, Management Techniques, Project Management, Risk Analysis, Risk Management

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Average number of calls / service requests per employee of call center / service desk within measurement period.


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Average number of calls / service requests per employee of call center / service desk within measurement period. Percentage of customer issues that were solved by the first phone call.