Johnston's Coachlines - New Zealand's leading luxury coach and bus hire company :: Service

By: Johnston's  06-Dec-2011
Keywords: Customer Service, Corporate Events, Team Building

24 Hours a day; 7 days a week; 365 days a year; nationwide.

Our People

Johnston's Coachlines operates out of three bases located in Auckland, Christchurch and Queenstown which deliver a highly efficient and customer responsive operation with particular focus on fleet and driver scheduling…the right vehicle, the right driver, at the right place and time for our customers

The reservations, finance, administration and management functions are based at our Auckland branch.

Across all facets of our business from our experts behind the wheel to our dedicated and well trained support team we are focused on a total service package that will ensure complete customer satisfaction. Innovation and excellence are hallmarks of Johnston's Coachlines and we strive to enhance our service and delivery each and every day.

Our three branches provide excellent coverage for services in any city or town across New Zealand.

  • Our experienced team of people deliver operational excellence and ensure full understanding of your needs before we deliver the service
  • We have the people and the technology. From our dedicated and well trained professional Driving Team to our Operations, Reservations, Maintenance, Sales, Finance, I.T. and Administration teams
  • A focused Nationwide Operations team providing a total service package
  • We employ highly skilled commentary drivers qualified with a National Certificate in Long Distance Passenger Driving and First Aid certificate.

  • Personal assistance. Our friendly customer service team provides obligation free quotes and are more than happy to discuss any transport options with you.

  • Always open, providing operational assistance Nationwide 24 hours, 7 days a week
  • By choosing Johnston's Coachlines you can expect true excellence.

Flexibility

If you want your people to have the best you should come to the best. Flexibility is the key to our business. Over the years we have become specialists in transporting groups of all sizes to various destinations.

  • Inbound Tour Groups
  • Conferences, incentives and corporate events
  • International, national and local sports teams
  • School outings and Church events
  • Cultural and Arts organisations
  • Business groups and team building
  • Day tours, excursions and dinner transfers

We also provide economy charter bus rental for school groups, conferences, corporate events, sports teams, special interest groups and overseas tour groups.

Our Drivers

Drivers become a part of the Johnston's Coachlines team only if they have passed a rigorous recruitment process and have successfully passed our thorough driver training programme, for which Johnston's Coachlines is recognized as any industry leader.

Qualifications and Experience

Johnston's Coachlines are always at the leading edge and have been recognised with an industry award from Tranzqual ITO for services to passenger transport driver training.

In 2004 Johnston's Coachlines became the first company to have drivers achieve the Milford Road Accreditation and Johnston's Coachlines also became a Qualmark Endorsed Transport Operator. All Johnston's Coachlines full-time drivers are qualified with a National Certificate in Long Distance Passenger Driving or are currently studying towards the qualification. Johnston's Coachlines has achieved Tranzqual ITO accreditation to provide in-house training and assessment for this NZQA-recognised certificate.

  • Qualmark endorsed visitor transport

  • New Qualifications: Our drivers are embarking on the National Certificate in Tour Leadership
  • First Aid qualified drivers
  • We are an approved work place training organisation with both Tranzqual (Industry Standard Body) and Aviation, Tourism, Transport Training Organisation (ATTTO)
  • Our National Driver trainer is supported by local driver trainers and assessors qualified to deliver our extensive driver training programme at each branch
  • We have a representative on the Industry Advisory boards for Tranzqual and ATTTO
  • All drivers have the Milford Road Accreditation to meet winter driving regulations on the Milford Road (as necessary)
  • Member of the Bus and Coach Association NZ

Keywords: Arts Organisations, Bus Rental, Charter Bus, Charter Bus Rental, Church Events, Coachlines, Corporate Events, Customer Service, Driver Training, First Aid, Recruitment Process, Team Building, Tour Groups