Baggage Services | Jetstar

By: Jetstar  05-Apr-2012
Keywords: Baggage Services

We do our absolute best to ensure that your baggage is delivered on time and in the condition received.

In the unlikely event that your Checked or Cabin Baggage is lost or damaged, you can seek assistance from a staff member at a Jetstar Baggage Counter at your arrival airport or the Jetstar Service Desk if there is no Baggage Counter available. In the case of damaged baggage, you will need to present the item to a staff member to assess the damage.

Otherwise, you need to make a claim in writing within the time limits imposed by legislation and international conventions governing airline liability. These are: timeframes:

Domestic flights:

  • 3 days for damaged baggage.
  • 21 days for delayed or lost baggage.

International flights:

  • 7 days for damaged baggage.
  • 21 days for delayed or lost baggage.

Keywords: Baggage Services

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