In-Country or Regional Service Centers
We are in the initial stages of establishing in-country or regional Service Centers at locations tailored to meet current and future fielded FMS aircraft units. These Service Centers can be specifically structured in response to negotiated contractual agreements to support co-located ITW Military GSE units with organizational, intermediate and depot level repair capabilities. As needed, these Service Centers can be enhanced to support all GSE makes and models as part of an overall Contracted Logistics Support (CLS) or Performance Based Logistics (PBL) agreements.
Periodic Maintenance Agreements
Until such time as local/regional Service Centers are established, we currently travel to the user location from our Palmetto, Florida, U.S.A. location and perform all required periodic servicing, assess overall operational capability, and perform minor maintenance or repair on scheduled intervals. Periodic maintenance servicing is normally negotiated and scheduled for 1, 2, or 5 year periods to ensure consistent unit condition and performance.
We offer pre-packaged periodic service kits which include all consumable materials for recommended quarterly, semi-annual, or annual levels of maintenance service. These kits are unit model specific and are a convenient method for procuring an entire service package for a single unit. Kits are offered with or with out consumable fluids. We also offer model specific spare parts kits which include a selection of replacement bulbs and fuses. These kits combined with a Periodic Maintenance Agreement will constitute a complete periodic service and maintenance plan designed to maximize unit operational capability and life cycle.
Additionally, we offer a wide range of technical and engineering services on an as-needed basis:
Basic Technical Support
We offer basic technical support in the form of telephonic and/or electronic correspondence to answer end-user requests for information. Typically, these requests are for clarifications, performance issues, spare parts ordering or in response to warranty servicing.
Enhanced Technical and Engineering Services
Our Engineering Department is well equipped and knowledgeable on all aspects of unit performance testing including EMI, climatic chamber and other operational condition testing (wind, sand, salt, fog, etc). We can implement Class I/II Engineering Change Requests (ECRs) or Engineering Change Proposals (ECPs) on a negotiated fee basis as needed for customer preferred unit modifications and updates.
One-Time Service Calls
Our field service technicians are available for worldwide travel to user locations to perform specific unit commissioning, maintenance, servicing, repair, or other technical support with a minimum two week notice.
Emergency Service Calls
If immediate servicing is needed, our field service technicians will travel at the earliest possible date to a user location anywhere in the world. This service includes a premium if less than two weeks notice is provided.
Unit Orientation/Maintenance Training
We have complete training materials for both classroom and hands-on unit operator and maintenance training courses tailored for each unit. Training courses are available at our facility in Palmetto, Florida, or may be presented at a user specified location. Class sizes are usually limited to six students and may be structured for either basic unit orientation or advanced maintenance practices. Training classes require at least one month advance scheduling.