IT NEXUS :: SME Services - sme services services

By: It Nexus  06-Dec-2011

The following is a list of the services available as part of the SME Services product

A.    24/7 Monitoring
Network Performance Server RAID Controllers
Switches, Routers, and Firewalls Availability Backup Operations
VPN Connectivity Antivirus Scans and Alerts
Network Printers Availability Antispyware Scans and Alerts
Server Availability Intrusion Detection Systems
Server Error and Event Logs SQL Server Availability and Operations
Server Performance MS Exchange Availability and Operations
Server Registry Share Point Availability and Operations
Server Scheduled Tasks IIS Availability and Operations
Server Services Antispam Availability and Performance
Server Storage Devices Website Availability and Performance

B.    Scheduled Preventative maintenance
Fine Tune Network Performance Check User Accounts and Security Policies
Check Router, Firewall, VPN Settings Check File Shares and Permission Settings
Check Wireless Access Points Check and Apply Core Operating System Updates
Physical Cleanup of Servers and Workstations Hardware Check and Apply Operating System Security Updates
Backup Tape Drives Cleanup Check and Assess Software Licenses
Test Backup Devices, Media, and Restore Mechanism Check Scheduled Tasks
Test UPS Devices Check Operating System Services
Check Server RAID Configuration Check and Update Business Application Software
Update Backup Software Check and Update Exchange Server Application
Maintain Backup Software Logs Check and Update SQL Server Application
Check Server and Workstation Hardware Configuration Check and Update Share Point Server Application
Check Server and Workstation Hard Drives for Faults Check and Update IIS Server Application
Perform Server and Workstation Disk Defragmentation Apply Antivirus and Antispyware Software Updates
Maintain Server and Workstation Error and Event Logs Update Antivirus and Antispyware Definition Files
Maintain and Cleanup Server and Workstation File System Check and Maintain Antivirus and Antispyware Logs

C.    Support Services
Job Logging and Follow Ups Configure Server and Workstation Hardware
Configure Operating System Settings
Remote, On-Site, Workshop Support Configure Network Policies
Diagnose and Repair LAN and WAN Network Issues Configure Group and User Policies
Diagnose and Repair Router, Firewall, and VPN Settings
Diagnose and Repair Wireless Access Point Settings Configure User Accounts and Settings
Diagnose and Repair Printer Settings and Malfunctions Configure User Password Management
Diagnose and Repair Server and Workstation Hardware Issues Configure File System Sharing and Permissions
Diagnose and Repair Operating System Settings Issues Configure Scheduled Tasks
Diagnose and Repair Operating System Registry Issues Configure Backup Software and Hardware Settings
Diagnose and Repair Operating System Security Issues Configure Business Application Software
Diagnose and Repair Operating System File System Issues Configure Exchange Server Settings
Diagnose and Repair Business Application Software Issues Configure SQL Server Settings and Database
Diagnose and Repair Backup Hardware and Software Issues Configure Share Point Server Settings
Configure LAN and WAN Network Settings Configure IIS Server Settings
Configure Router, Firewall, and VPN Settings Configure Antivirus & Antispyware Software Settings
Configure Wireless Access Point Settings Manual Removal of Malware
Configure Printer Settings Developing & Maintaining Accepted User Policies

D.    Project Services
Design, Install, and Expand LAN and WAN Networks Install, Reinstall, and Upgrade Exchange Server Application
Install and Configure VPNs Install and Configure VPNs
Network Cabling Install, Reinstall, and Upgrade Share Point Server Application
Install, Reinstall, and Upgrade Operating System Software Install, Reinstall, and Upgrade IIS Server Application
Install, Reinstall, and Upgrade Server and Workstation Salvage Data From Malfunctioning Hard Drives
Install, Reinstall, and Upgrade Printer and Network Device Project Management and Consultancy
Install, Reinstall, and Upgrade Business Application Software  

E.    Auditing and Asset management
Hardware and Software Inventory Management Asset Auditing
Password Management Security Auditing

F.    Review Meetings and Reporting
Network and Services Summary Report Executive Review Meeting
Service Review Meeting  

G.    Vendor Management
ISP Printing

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IT NEXUS :: SME Services - sme services

However, due to many small organisations either not having access to reliable technological help, or avoiding the use of external technology help due to cost concerns – the possibility of running an expensive IT ‘tab’ - many do not receive the necessary service response. We believe that the SME sector of the business community has similar technical concerns and deserve the same level and quality of services that many large organisations have.


IT NEXUS :: SME Services - sme services benefits

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IT NEXUS :: SME Services - sme services plans

Covers the cost of asset management, ongoing auditing, monthly reports, quarterly and annual meetings, administration, and 24/7 monitoring of the network and servers. This plan covers the cost of monthly maintenance on a network, servers and desktops in addition to the cost covered by the On-Demand plan. Maintenance, support, and projects are performed as needed and charged at a discounted hourly rate.


IT NEXUS :: SME Services - sme services process

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