IT Net World Ltd Overview CTI for MS CRM

By: It Net World  06-Dec-2011

CTI for MS CRM

« CTI for MS-CRM integration » proposes a flexible and user-friendly interface between the telephone exchange (PBX) TAPI and CRM Microsoft Dynamics 3.0 application, to speed up the user/operator ‘s access to the client/information of the company.

Full telephony integration for  Microsoft Dynamics CRM 3.0 & 4.0

CTI for MS-CRM integration 4.0 proposes a flexible and user-friendly interface between the telephony exchange (PBX TAPI compliant) and Microsoft Dynamics CRM 3.0 & 4.0 application, to speed up the user/operator 's access to the company's client's informations.

Incoming calls :

The application automatically displays record's information (prospect, account and contact) of the caller, and allow automatic creation of a new activity associated to a number if it is still missing in MS-CRM.

Outgoing calls:

The application gives the possibility to reach directly your correspondent through the Microsoft Dynamics CRM 3.0 & 4.0 interface, or through the CTI for MS-CRM Integration 4.0 research function.

Advanced search engine:

The application provides powerful search capabilities to look for interlocutors trough Microsoft Dynamics CRM 3.0 & 4.0  entities like lead, account and contact according to criterias :


Other products and services from It Net World

06-Dec-2011

IT Net World Ltd Service and Support

No matter if you are an enduser or a reseller, no matter in what phase of your project we will be a valuable source for rock solid solutions in any aspect of modern telecommunication. Consulting Our consulting team will assist you in any type of telecommunication or networking projects.


06-Dec-2011

IT Net World Ltd Parlay VoXip

Enables you to u se the existing IP-based Wide Area Network or even the Internet to carry toll-free voice communication among the various company sites. Without huge investments Upgrade your existing telephony platform for low cost VoIP communication. Maintain ISDN services like Advice of Charge even after full migration to VoIP. Seamless migration from ISDN to VoIP.


06-Dec-2011

IT Net World Server

SwyxGate can cope with short-term bottlenecks concerning the existing PBX and new locations can be established without a costly extension of the old PBX. SwyxGate is simply installed as a sub-PBX of the existing telephone infrastructure and will gradually take over the functionality of the old PBX. Easy migration SwyxGate can communicate with an existing classical PBX and therefore allows a step by step migration to IP telephony.


06-Dec-2011

IT Net World Ltd Overview 3cx

Improve productivity with presence, desktop based call control and extension management. Far less expensive to purchase and expand than a hardware-based PBX / PABX. Receive & Make calls via the standard PSTN using VOIP Gateways or cards. 3cx - Discover the advantages of a software based VoIP IP PBX. Phones use computer network, easy hot desking.


06-Dec-2011

IT Net World ESTOS Database & Directory Services

ESTOS MetaDiretory enables centralized collection of relevant contact data from various sources, and offers an efficient search mechanism for large and dispersed databases. Mobile phone integration The included web services allows also your mobile work force to access these consolidated contact information via their mobile phones.