IT Net World Ltd Overview CTI for MS CRM

By: It Net World  06-Dec-2011


« CTI for MS-CRM integration » proposes a flexible and user-friendly interface between the telephone exchange (PBX) TAPI and CRM Microsoft Dynamics 3.0 application, to speed up the user/operator ‘s access to the client/information of the company.

Full telephony integration for  Microsoft Dynamics CRM 3.0 & 4.0

CTI for MS-CRM integration 4.0 proposes a flexible and user-friendly interface between the telephony exchange (PBX TAPI compliant) and Microsoft Dynamics CRM 3.0 & 4.0 application, to speed up the user/operator 's access to the company's client's informations.

Incoming calls :

The application automatically displays record's information (prospect, account and contact) of the caller, and allow automatic creation of a new activity associated to a number if it is still missing in MS-CRM.

Outgoing calls:

The application gives the possibility to reach directly your correspondent through the Microsoft Dynamics CRM 3.0 & 4.0 interface, or through the CTI for MS-CRM Integration 4.0 research function.

Advanced search engine:

The application provides powerful search capabilities to look for interlocutors trough Microsoft Dynamics CRM 3.0 & 4.0  entities like lead, account and contact according to criterias :

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