CTI for MS CRM
« CTI for MS-CRM integration » proposes a flexible and user-friendly interface between the telephone exchange (PBX) TAPI and CRM Microsoft Dynamics 3.0 application, to speed up the user/operator s access to the client/information of the company.
Full telephony integration for Microsoft Dynamics CRM 3.0 & 4.0
CTI for MS-CRM integration 4.0 proposes a flexible and user-friendly interface between the telephony exchange (PBX TAPI compliant) and Microsoft Dynamics CRM 3.0 & 4.0 application, to speed up the user/operator 's access to the company's client's informations.
Incoming calls :
The application automatically displays record's information (prospect, account and contact) of the caller, and allow automatic creation of a new activity associated to a number if it is still missing in MS-CRM.
The application gives the possibility to reach directly your correspondent through the Microsoft Dynamics CRM 3.0 & 4.0 interface, or through the CTI for MS-CRM Integration 4.0 research function.
Advanced search engine:
The application provides powerful search capabilities to look for interlocutors trough Microsoft Dynamics CRM 3.0 & 4.0 entities like lead, account and contact according to criterias :