Weekly Live Web Demonstration - Unified Communications

By: Interactive Intelligence  05-Apr-2012
Keywords: Process Automation

During this 60 minute session we’ll ask you, the attendee, to steer the live demonstration. We’ll poll the audience on a variety of topics just before we start, so the demonstration will focus on what the attendees are interested in covering. And we’ll continue to field questions during the demonstration to keep the focus on what you think is important.

  • The Interactive Intelligence all-in-one Customer Interaction Center™
  • Unified Communications
    • Presence Management
    • Instant Messaging
    • Dialing personal contacts from within Outlook
    • Call controls embedded within Outlook
    • Voice Conferencing
    • Unified Messaging
      • Mobility
      • Third-party embedded presence and call control
      • Integration with Microsoft® Lync™ Server 2010
      • Integration with IBM Sametime®
    • Communications-Based Process Automation
      • Intelligent queuing and routing of process work items
      • Real‐time monitoring including statistics and alerts to errors and delays
      • Process Reporting to identify bottlenecks and streamline your process even more

    Participants can call in or use live chat to be part of the demonstration. We’ll be answering any questions you have, making this web demonstration truly customized to your needs.

Keywords: Process Automation

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