Customer service is the key to a bank’s success. To build a customer’s loyalty, it requires a consistently reliable and superior service experience at every contact point across your enterprise, and that requires a solution to bring your contact center, branch locations, offices, employees and remote workers — your entire enterprise — together to deliver the service your customers expect.
Impress your customers using our multichannel platform to route calls more precisely, handle web chats faster, match a customer’s needs with an agent’s skills, instantly access account records and offer new services at each opportunity.
Opportunity is about timing… and awareness. Whether a customer is in your branch, on the phone or visiting your web site, employees need to be ready to understand that member’s needs and sell. Our platform drives information to your front-line ambassadors to tell them who the customer is, what services they’re already using, and what additional services might benefit them — providing a full account of the customer’s value to your credit union. As employees respond to new opportunities more readily, you also track the sales success of each employee, to measure their value.
A server for this, a server for that. A phone system here and a phone system there. It’s a lot of equipment to keep running. It’s also more complexity, more IT time and support staff… and annual maintenance costs out of control. Replace all those systems with our single integrated platform and all-in-one application suite. You even simplify administration with one central interface. Less is more? Precisely. Less hassle, less time, less money. Far more functionality.
A secure and redundant communications environment doesn’t come from combining different products with different architectures from different manufacturers. To the contrary, such an approach is an expensive and proprietary recipe for disaster itself. With built-in failover services and designed for consistent operation, our fully integrated platform makes business continuity much easier to achieve by duplicating all settings and configurations, including security, at your DR site. That way, you minimize testing each time you make a change, and maximize trust at all times.
The all-in-one platform from Interactive Intelligence is a better solution because it’s a better approach. By streamlining operations, your bank provides service to more customers with fewer interruptions and complaints, attracts new customers, and keeps current customers loyal. Most of all, you stay ahead of your competition, which gives you the most vital return on investment.