Product Solutions

By: Interactive Intelligence  05-Apr-2012
Keywords: Process Automation

Interactive Intelligence has taken a unified approach to business communications and process automation since 1994, when it introduced an all-in-one multichannel software platform to replace multipoint legacy systems and their complexity.

For the contact centre as well as the enterprise — and for virtually any industry including

,

,

and

,

, and

— our standards-based IP platform unifies every aspect of your business. Manage multimedia interactions, automate business and service processes, mobilise your workforce. Reliably. And securely. You even integrate more broadly to the business systems and end-user devices you need.

One intelligent platform, proven solutions for IP business communications, from one vendor. Interactive Intelligence.


Keywords: Process Automation

Contact Interactive Intelligence

Email

Print this page

Other products and services from Interactive Intelligence

05-Apr-2012

Business Process Management Solutions | Managed Support Services

In supporting the Interactive Intelligence solutions your organization relies on, our Worldwide Services teams work to make sure your communications platform and business processes operate at peak levels at all times. We also work closely with system administrators, users and partners to make sure they understand what makes our solutions innovative, and how to get the most out of them.


05-Apr-2012

Weekly Live Web Demonstration - Unified Communications

During this 60 minute session we’ll ask you, the attendee, to steer the live demonstration. The Interactive Intelligence all-in-one Customer Interaction Center. Third-party embedded presence and call control. Dialing personal contacts from within Outlook. Integration with Microsoft® Lync™ Server 2010.


05-Apr-2012

Solutions for Banks | Interactive Intelligence

To build a customer’s loyalty, it requires a consistently reliable and superior service experience at every contact point across your enterprise, and that requires a solution to bring your contact center, branch locations, offices, employees and remote workers — your entire enterprise — together to deliver the service your customers expect.


05-Apr-2012

Solutions for Federal Government | Interactive Intelligence

With built-in failover services and designed for consistent operation, our fully integrated platform makes business continuity much easier to achieve by duplicating all settings and configurations, including security, at your DR site.