Interactive Intelligence


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About Interactive Intelligence

Hotfrog NewZealand provides information regarding Interactive Intelligence. Interactive Intelligence provides Business Process services. Contact them on 02 8918 4800.

Interactive Intelligence offers call centre software, enterprise ip telephony, and business process automation in Australia and New Zealand

Products & services

Product Solutions


Interactive Intelligence has taken a unified approach to business communications and process automation since 1994, when it introduced an all-in-one multichannel software platform to replace multipoi…

Business Process Management Solutions | Managed Support Services


In supporting the Interactive Intelligence solutions your organization relies on, our Worldwide Services teams work to make sure your communications platform and business processes operate at peak le…

Weekly Live Web Demonstration - Unified Communications


During this 60 minute session we’ll ask you, the attendee, to steer the live demonstration. The Interactive Intelligence all-in-one Customer Interaction Center. Third-party embedded presence and ca…

Solutions for Banks | Interactive Intelligence


To build a customer’s loyalty, it requires a consistently reliable and superior service experience at every contact point across your enterprise, and that requires a solution to bring your contact ce…

Solutions for Federal Government | Interactive Intelligence


With built-in failover services and designed for consistent operation, our fully integrated platform makes business continuity much easier to achieve by duplicating all settings and configurations, i…

News & updates

Interactive Intelligence Offers Support for Microsoft Lync Server 2010


We launched the first version of our software in 1997 designed to run on the Microsoft Windows server, and today we are a Microsoft Certified Gold Partner and a Microsoft Independent Software Vendor,…

Interactive Intelligence Enhances Offering for Credit and Collection Industry


Most recently, Interactive Intelligence introduced a communications-based process automation product,, which enables credit and collection agencies to automate skip tracing processes to more quickly …

Interactive Intelligence and Buzzient Partner to Offer Integrated Social Media Monitoring, Routing and Reporting Solution


Most organisations today understand the benefits of social media applications – from improved customer service and retention, to better products and services,” said Buzzient CEO, Timothy Jones. It t…

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