IT Service Management Assessment
The Infinitum health check aims to identify opportunities so you can reduce costs, improve service, reduce risks and re-align IT with the business. The Infinitum health check will assess your current environment against best practice for all or any of the following:
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management for IT services
- IT Continuity Management
Unfortunately, too many companies dive into implementing or improving service management and ITIL without taking a step back and getting good advice first.
Infinitum can set the direction for your company to effectively and efficiently implement ITIL and/or process improvement plans.
ITIL Starter Pack
New to ITIL and don't know where to start? Our starter pack is not just about posting you a bunch of books and sending you on your way. Infinitum's ground-breaking ITIL Starter Pack gives you the very best start to implementing ITIL by bundling a range of services into one low price - so you know what you are getting right from the start.
What you get for your money:
- A self-assessment worksheet for you to evaluate where you currently stand against ITIL
- An ITIL accredited consultant on site for a day to do any of the following (as time allows):
- ITIL awareness training of your IT staff or senior management (30 mins - 1 hour)
- A review of your current processes and initial assessment of your starting position (half-day workshop with your process owners)
- Creation of a high-level ITIL roadmap, and recommendations for a training plan
- Access to service management publications imported by Infinitum Ltd.
The cornerstone of an efficient IT organisation is its use of effective IT processes. The processes and process activities define the steps that the IT staff must execute to deliver consistent service to customers. At Infinitum we design and develop IT process in consultation with you (one-to-one or by facilitating process design workshops), to ensure the processes meet the ITIL framework while addressing IT and business requirements.
Policy & Process Documentation
Infinitum has the capability to document the new processes we develop in consultation with you, or document your existing processes. We find many organisations have effective existing processes, but the process owners are too busy with day-to-day activities to publish the process. Whatever the case, we can use our proven methodology to help your organisation produce well-documented policies and processes.
IT Process Audits
Infinitum has the expertise to help NZ pharmaceutical companies audit IT processes, with a view to ensuring they are compliant with FDA regulations.
Our basic premise for pharmaceutical process auditing is that a company must:
- say what you do (documentation)
- do what you say
- prove you did it (audit trail).
Process & Tool roll-out for Change Management and Service Desk
Infinitum's experienced professionals can help take the pain out of rolling out a new process or implementing a new SM tool. We can also help design and implement your CMDB (Configuration Management Database) so that it is the powerful tool that you want it to be. Are you a US or European company and need an Australasian presence to help with local implementation? Contact us today!
ITIL Awareness Training
ITIL awareness workshops are a cost effective way to introduce your to staff to ITIL. The workshop is designed to provide an overview of the key concepts within IT Service Management methodology and IT Infrastructure Library best practices.
Infinitum can help your process owners and ITIL champions implement ITIL best practices and disciplines. Often Service Management process improvements are big projects - let our experienced implementers with Masters certification provide targeted assistance to help you make this project a success.