Use of touch screen solutions is more than just the purchase of hardware and how it looks. A strategy of how automation or self service can benefit an organization is one of our primary strengths. We can assist in the business strategy, cost benefit analysis and best practise targets. Our experience in the airline industry has seen self service technology not only reduce transaction cost but also improve customer experience ratings which in turn improved customer satisfaction, retention and loyalty.
The team at iCC can assist with knowledge and expertise covering
- Self Service Marketing strategy
- Financial Analysis
- Business Case preperation
- Project Management