Customer satisfaction has a high value at HAMILTON. That goes for after-sales customer care as well. A US and Canada service network supported by our headquarters in Reno, Nevada, as well as our distribution partners in Brazil, Argentina, Japan, Korea, Taiwan, Vietnam, Thailand, Singapore, Malaysia, Australia and New Zealand ensures short response times when maintenance or service work is required. Costly down time is minimized for our customers.
HAMILTON‘s commitment to high quality standards is evident not only from our ISO-9001 certification, but also from the training we provide on an on-going basis to the qualified service technicians in our subsidiaries and distribution partners. These service specialists bring their competence and skill to bear wherever HAMILTON instruments are operating.
All HAMILTON instruments are installed according to strict procedures in conformity with ISO-9001. They come with a comprehensive Installation Qualification (IQ) and detailed documentation.
With a HAMILTON maintenance or service agreement, you can ensure that your robotic system is regularly monitored by qualified specialists beyond the warranty period and yields top performance over the long haul. That way, service costs are budgeted in advance and unnecessary risks can be avoided. When it comes to your robotic system, our promise is „satisfaction guaranteed“.