Fraame Solutions - Keeping your organisation in the picture - services

By: Fraame Solutions  06-Dec-2011
Keywords: Information Technology, Technical Support, Information Management

Flexibility and professionalism is the cornerstone of our service.  Whether you need advise, analysis, design, development, implementation, or support to meet your corporate information management or web presence needs, Fraame is ready to assist.  We can fit in with you, supporting you when and where you need it.

The Implementation and Support Services provided by our Application Support team are designed to provide a complete solution for your organisation.  Fraame's focus is on making Information Technology straightforward, transparent and easy for you.  We deliver a complete operational solution, allowing you to focus on your business.

PLANNING

The planning phase is the foundation of your success with information relationship management. The goal of this phase is to define the data structure needed for a successful implementation. During this critical phase the implementation team researches, analyses and evaluates your current capabilities, procedures and security structure. Filing structures, keywords, work groups, departments and security will be recommended. A complete business case and implementation plan will be provided for review and approval before the implementation phase begins. Fraame believes that with any business whether large or small, implementation should be executed incrementally.

CONFIGURATION AND INSTALLATION

The FileVision base system which includes document management, imaging, workflow and the relationship management database will be tailored and configured to meet the customer’s unique needs in this phase. Implementation includes installation of the software, set up for each user, training, test design and configuration of the system. Implementation starts with an individual department or process, and once the first application is up and running, the other departments or processes are rolled out over time based on business needs.

USER TRAINING

Fraame subscribes to a true hands-on training philosophy. Users are trained on how they will use the system, utilising the information associated with each of their existing processes. Users are never trained based only on product features and are not brought into the classroom environment to have features drilled into their heads. Only the features that are a part of the processes and practices customers use in their daily work environment are taught. This unique process training approach creates productive and satisfied customers and a quick return on investment.

TECHNICAL SUPPORT

Once implementation is complete, the support phase begins. Fraame focuses attention on making the customer project successful and ensures the smooth running of ongoing processes. Reviews are conducted and adjustments are made. Fraame provides online and help desk support and assistance in implementing any new version of FileVision. Progress will be assessed continually, to ensure results produce optimum efficiency.

BUSINESS CONSULTING

Fraame specialises in and employs experts in the areas of information relationship management, document management software, document imaging and workflow software with a focus on business process analysis. Fraame’s expertise is in analysing customer processes and determining how to configure the software to fit individual processes, rather than having customers change their processes to fit the software.

DESIGN AND DEVELOPMENT

We design and build software to solve real-world business problems.

Fraame's web design and development team have a diverse and in-depth range of skills in the web development arena.  These skills range from .NET and SQL databases, through to HTML and CMS development  as well as integration with messaging using Outlook and other tools.  We deliver integrated solutions incorporating software and deployment solutions.

Our web development clients range from public sector organisations and blue-chip companies to small and medium size businesses in the health, non government and commercial sectors.

Keywords: Application Support, Corporate Information, Document Management, Help Desk, Implementation and Support Services, Information Management, Information Technology, Process Training, Relationship Management, Technical Support, Work Environment

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Other products and services from Fraame Solutions

06-Dec-2011

Fraame Solutions - Keeping your organisation in the picture - products

With added functionality such as application integration to any line of business application and electronic forms, FileVision rounds out its suite of products, making it the most comprehensive and affordable information relationship management solution available today.