With over 20 years in the CRM and ITSM business, Focus On Business can add value to your organisation and give you the competitive edge.
We understand that your business needs to continuously improve to compete in a more demanding global economy, and the challenges you face to optimise business processes, infrastructure, and overall organisational transformation.
Our consultants with their vast industry experience can strengthen your team to realise your business benefits and support you in delivering your manifesto. Our approach brings fresh ideas to your organisation and establishes a partnership where we can work together to achieve maximum results.
With our office network throughout Asia Pacific and Europe we identify the latest methodological and technological advances that we will apply to your organisation before your competitors do, giving you the leading edge and desired outcomes.
Our consultants can help you to assess the current state of your CRM and ITSM in your organisation. Supported by our findings report we can work with you to generate a next-steps action plan, including any quick wins that you will be able to address directly.
All our implementations deliver a full training plan designed specifically to meet your organisation. This training plan includes, but not limited to, administrator training for key customer resources, and modular training courses delivered against the implemented system.
Supported by quick reference guides and classroom training courses, our 'train the trainer' approach is geared towards you taking overall ownership of the system whilst ensuring training costs are low.