Diamond Harbour Surgery

By: Diamond Harbour Medical  06-Dec-2011
Keywords: Doctor, Surgery, Nurse

Services

Appointments
Appointments are up to 15 minutes. We will always see you the same day when needed. If your problem is urgent please explain to the receptionist, she may ask you to talk to the nurse. All emergencies will take priority and appointment times are approximate. Feel free to book a double appointment if you have a lot to discuss although you will be charged more.
A non attendance fee ($25) may be charged for appointments cancelled without notice.
Follow up consultations are not usually discounted. Please try to see the same doctor where possible for follow up of the same problem. This will result in better care for you.
Double appointments are required for:

  • More than one person attending
  • Insurance medicals
  • Immigration medicals
  • Multiple problems

Ask the reception staff to advise you on the correct appointment for you.

Maternity

When you think you are pregnant, this can be confirmed by one of our practice nurses who will then suggest an appointment with your usual doctor to discuss your options for maternity care.

Child Health
Your GP or practice nurse should be your first point of contact for concerns about your child. Out of working hours, if you are not sure whether you need to see a doctor or nurse, we suggest you ring Healthline on 0800611116

A Plunket nurse visits the surgery regularly and conducts free health checks.

We recommend checks by the doctor at 6 weeks and 9 months as well as Plunket checks.

Immunisations are given according to the National Immunisation Schedule by the practice nurses at no cost after careful discussion of the benefits and risks.

Family Planning
All our doctors have experience in this area. Your own doctor will be happy to help you with decisions and choices.

Men’s Health
If you are aged 45-65 years old, you may be able to get a free health check. Phone us for a time.

Chaperone

We offer all our patients the right to have a chaperone present during examinations if they wish. You may wish to bring a support person with you or have a nurse chaperone. Please ask your doctor or practice nurse.

Laboratory tests
Bloods tests, cervical smears and other tests are sent on the ferry to Medlab South. Results arrive back onto our computer system between one day (for many blood tests) and two weeks for smears.

Dressings
The nurses have excellent wound care skills and can dress all wounds.

Ear syringing
If you have blocked ears, make a nurses appointment for a check then syringe if required. You need to use oily drops to soften the wax for a few days before syringing.

Liquid nitrogen treatment
We have modern equipment for this service and have liquid nitrogen all the time. You need a doctor’s appointment to check the area is suitable for cryotherapy and then repeat treatments need a nurse’s appointment.

Practice nurses
The practice nurses are available each weekday morning for blood tests, blood pressure readings, wound care, consultation, advice and information. Please phone for an appointment time.

Travel immunization
We can do most travel health. Drop in a copy of your itinerary about 2 months before your trip and we will advise you how to get it arranged most efficiently.

Please ask the nurses or doctor for more information and prices.

Suggestions and complaints
We welcome your feedback. If you wish to make suggestions, or if you have a complaint, please either tell us verbally or place a note in the suggestion box by the front door.

ENROLMENT
The surgery needs patients enrolled with the Rural Canterbury Primary Health Organisation (PHO) to ensure we receive on-going funding. Please enrol at the surgery. It is also less expensive to attend if you are enrolled here!

HOME VISITS
Please request home visits as early as possible in the day by calling 329 4402. If you are not sure if you need a home visit ask to discuss it with the nurse or doctor.

MEDICATIONS
Medications are sent on 5pm boat each night by BM's Pharmacy in Lyttelton and taken up to the Diamond Harbour shop where the medication can be collected from Gaye. Shop closes at 6pm in the summer.

REPEAT PRESCRIPTIONS
Please request these at least 2 days before you need them. The doctor may decide that you need to be seen before renewing your prescription. There is a charge of $15 for repeat prescriptions. We can arrange delivery of your medication from Bell’s Pharmacy in Lyttelton to the Surgery.

OUT OF HOURS SERVICE 329 4402
Out of hours, the phone gives a caller the choice of leaving a message or talking to the on-call doctor or nurse. The messages are cleared at the start of each working day and not at weekends. Since our staff is small we do ask as far as possible you make your calls during normal working hours.

For serious emergencies also phone 111 for the ambulance service.

If you are in Christchurch and require after hours care, we recommend the Pegasus 24 hour surgery at Bealey Avenue.

DISTRICT NURSING
The Diamond Harbour Surgery is responsible for this service in the local area. District nursing is provided for patients in their homes who require nursing care and are unable, because of ill health and frailty to attend their general practice for this care. District nursing includes post-operative care, wound care, care of the terminally ill, regular recordings and supervision of medicines. This service is available to people in the Diamond Harbour area regardless of their general practitioner. This service is free except for some expensive dressings.

Fees for enrolled patients (may be varied up or down depending on services provided)
Payment on the day is required

0-6           $7

6-17         $40 ($5 discount if paid on the day) $35 paid on the day

Over 18     $43 ($5 discount if paid on the day) $38 paid on the day

Other services

Please ring and ask

The information in this article was current at 02 Dec 2011

Keywords: Doctor, Nurse, Surgery

Contact Diamond Harbour Medical

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