Decision1 IT Solutions Ltd - onlinehelpdesk

By: Decision1 It Solutions  06-Dec-2011


The online helpdesk allows you and all of your users to view, edit and log jobs within our system.  Helpdesk Online is the ticketing system we use to manage our daily activities, and now you can manage the your jobs with us using this software.

In order to login you require a username and password, and each of your users can have their own login if you wish.   Users can only see their own jobs (ie Jane can only see jobs for Jane), but you can also have an administrative user, who can see and log jobs for all users on your network. 

Once you are logged in you will have access to see your current and past jobs (tickets).  You can view the details of the job, what work has been done and how long it took.

You can also add your own comments to the job, or pass messages to the technician.

You can also enter in new job requests.  Once saved these automatically appear in our office, where we can begin to resolve the problem.

You may also look up our knowledge base (FAQ's) and look for a resolution to your problem yourself.

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