Support & Maintenance Agreements
We offer Software Support (Maintenance)
Agreements tailored to suit your individual needs.
We guarantee answers to operator usage
problems within 4 hours. D'mensions support all
products licensed by us and sold within
our Sales Order agreement.
24/7 Support via signed agreements are available
covering all modules.
Our support is carried out by the staff that
also install your property or write the programs
you are using. We do not contract call centres
that provide "answers on demand".
Our staff know your property set up, are aware
of any unique requirements.
A large proportion of all Support Agreement Fees
are returned to R&D for ongoing development
so we do not have charge additional Annual Upgrade Re-Licensing
Support is be carried out by direct systems
access, using Broadband and Remote Server,
one on one telephone or via email. There are
many different programs available to achieve this.
We can assist in your selection to suit your requirements.