Customer Experiences » News

By: Customer Experiences  06-Dec-2011
Keywords: Customer Service, Business Strategy, Managing Director

Customer Experiences » News

 

Thursday, December 1st, 2011

Watch Co Founder Paul Linnell on Mondays TVNZ AMP Business programme taslking about the importance of CEM to NZ Business

Wednesday, November 30th, 2011

Thinking that smart marketing laced with sharply discounted deals will replace disgruntled customers is no longer a sustainable business strategy in this tough economic environment. This according Dr Ian Brooks, Chris Bell and Paul Linnell three of New Zealand’s leading experts in customer care and customer experience management. To help business grow in these challenging [..]

Tuesday, November 8th, 2011

Marketing unattainable brand promises to try and entice customers in the door is not only a total waste of resources.-it can cause more long term damage via negative customer word of mouth than most businesses realise. As customers we have been let down, disappointed, frustrated and annoyed too many times to put up with marketing [..]

Wednesday, October 26th, 2011

There is no doubt that most business leaders are aware of the value a high quality customer experience could add to their business , in fact in a recent survey 80 percent of executives said they understood the benefits, however those same executives agreed that New Zealand businesses have an “average” to “poor” approach to [..]

Monday, October 24th, 2011

“Your People Support What They Create” There are two reasons the consistency and quality of customer service experiences are lacking in this country. One is we don’t involve the people who have the responsibility for delivering the service, and secondly we don’t have the knowledge to develop and implement a long-term strategic approach to customer [..]

Monday, October 10th, 2011

It has been talked about consistently since the mid to late eighties to the extent that not only is business sick of hearing about it but most ignore the subject these days, This according to Chris Bell Managing Director of Customer Experiences www.customerexperiences.co.nz a business that specialises customer experience design and development. Business understands the [..]

Sunday, October 9th, 2011

It isn’t just about the visitors or the attractions or the accommodation! Research undertaken by Inspiring New Zealand (INZ) a group of tourism, interpretation and customer experience consultants, has shown that there are many other factors that need to be in place to ensure the long term sustainability of a community that is focused on [..]

Monday, October 3rd, 2011

The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. Business must understand that due to the incredible amount of choice customers now have in an increasingly commoditised market, delivering an ordinary customer experience will result in increased costs as customers look for [..]

Wednesday, September 21st, 2011

• Almost 10 million consumers switched in the previous six months because of a poor customer experience • Switchers bad mouth suppliers four times more often than average consumers • Energy and insurance sectors at the bottom of the loyalty ladder London – 14 September 2011 – The latest Satmetrix research on customer churn published [..]

Monday, September 5th, 2011

While most people hope that the Rugby World Cup is a resounding success, we do need to take count of how it benefited not only rugby and the economy, but also the community at large. At the same time we need to identify those things that didn’t go quite so well. The latter is important [..]

Keywords: Business Programme, Business Strategy, Customer Service, Help Business, Managing Director, Quality of Customer Service, Sustainable Business, Sustainable Business Strategy

Other products and services from Customer Experiences

06-Dec-2011

Customer Experiences » Services

Once you have defined your experience and the standards required to deliver it, the next step is to ensure that everyone has the skills necessary to play their part.Our unique skill development workshops are designed to integrate with your measurable service standards.


06-Dec-2011

Customer Experiences » Media / PR

It has been talked about consistently since the mid to late eighties to the extent that not only is business sick of hearing about it but most ignore the subject these days, This according to Chris Bell Managing Director of Customer Experiences www.customerexperiences.co.nz a business that specialises customer experience design and development.