Customer Experiences » Media / PR

By: Customer Experiences  06-Dec-2011
Keywords: Customer Service, Business Strategy, Managing Director

Customer Experiences » Media / PR

 

Thursday, December 1st, 2011

Watch Co Founder Paul Linnell on Mondays TVNZ AMP Business programme taslking about the importance of CEM to NZ Business

Wednesday, November 30th, 2011

Thinking that smart marketing laced with sharply discounted deals will replace disgruntled customers is no longer a sustainable business strategy in this tough economic environment. This according Dr Ian Brooks, Chris Bell and Paul Linnell three of New Zealand’s leading experts in customer care and customer experience management. To help business grow in these challenging [..]

Tuesday, November 8th, 2011

Marketing unattainable brand promises to try and entice customers in the door is not only a total waste of resources.-it can cause more long term damage via negative customer word of mouth than most businesses realise. As customers we have been let down, disappointed, frustrated and annoyed too many times to put up with marketing [..]

Wednesday, October 26th, 2011

There is no doubt that most business leaders are aware of the value a high quality customer experience could add to their business , in fact in a recent survey 80 percent of executives said they understood the benefits, however those same executives agreed that New Zealand businesses have an “average” to “poor” approach to [..]

Tuesday, October 25th, 2011

Last weeks Colmar Brunton NPS survey results for Power and Telecommunication companies reported on TVNZs Fair Go programme confirmed what most customers already know from first hand experiences. According to Chris Bell Managing Director of Customer Experiences a company that specialise in the development of customer experience strategies, customers will continue to vote with their [..]

Monday, October 24th, 2011

“Your People Support What They Create” There are two reasons the consistency and quality of customer service experiences are lacking in this country. One is we don’t involve the people who have the responsibility for delivering the service, and secondly we don’t have the knowledge to develop and implement a long-term strategic approach to customer [..]

Monday, October 10th, 2011

It has been talked about consistently since the mid to late eighties to the extent that not only is business sick of hearing about it but most ignore the subject these days, This according to Chris Bell Managing Director of Customer Experiences www.customerexperiences.co.nz a business that specialises customer experience design and development. Business understands the [..]

Monday, October 3rd, 2011

The recent RightNow survey found that 61 percent of New Zealanders removed their business from companies whose service didn’t meet their expectations. Business must understand that due to the incredible amount of choice customers now have in an increasingly commoditised market, delivering an ordinary customer experience will result in increased costs as customers look for [..]

Sunday, August 28th, 2011

It is with much regret that over the last three years I have watched the tourism industry pour money down the drain in the development and marketing of a front-line customer service training programme “Essential Service Skills. A programme designed to up skill front-line staff across the industry before the Rugby World Cup This regret [..]

Tuesday, August 23rd, 2011

At a time when the development of front-line people is vital to a businesses customer experience performance, most organisations are cutting back on customer service and sales skill development because of the ineffective ways this training is being carried out. This according to Chris Bell Managing Director of Customer Experiences Ltd a company that specialises [..]

Keywords: Business Programme, Business Strategy, Customer Service, Help Business, Managing Director, Quality of Customer Service, Sustainable Business, Sustainable Business Strategy

Other products and services from Customer Experiences

06-Dec-2011

Customer Experiences » Services

Once you have defined your experience and the standards required to deliver it, the next step is to ensure that everyone has the skills necessary to play their part.Our unique skill development workshops are designed to integrate with your measurable service standards.


06-Dec-2011

Customer Experiences » News

There is no doubt that most business leaders are aware of the value a high quality customer experience could add to their business, in fact in a recent survey 80 percent of executives said they understood the benefits, however those same executives agreed that New Zealand businesses have an “average” to “poor” approach to.