Implementation Services - Continental Utility Solutions, Inc

By: Cusi  06-Dec-2011

It is not enough to just have the latest and most reliable products. CUSI provides the resources and technical expertise to transition our clients to their new applications.

We recognize that operational changes of this magnitude are complex, taxing, and most of all stressful. That's why CUSI has a fully trained staff of implementation technicians that get you up and running quickly, smoothly, and in as painless a manner as possible.

Our Timely, Effective, Accurate Methodology has been proven time and time again to ensure successful implementations.  Our secret is CUSI’s TEAM philosophy.  In any given phase, the activities that are planned for are rolled together as a TEAM. This TEAM approach allows for a steady stream of communication providing consistency and accountability throughout the project.

Specifically CUSI proactively takes responsibility to :

  • Provide documentation to assist in defining your business requirements
  • Develop a project plan unique to your requirements
  • Coordinate ongoing tasks to keep the project on track and on time
  • Provide weekly reporting to monitor your progress
  • Coordinate both internal and external resources
  • Make ourselves available to answer any requests or questions you may have

The key to a successful implementation is strong communication and thorough preparation and training. Our goal is to ensure that your transition to our products is a success

Other products and services from Cusi


CUSI Services - Continental Utility Solutions Incorporated

CUSI's business philosophy is based upon providing the highest quality of service in our industry. Our commitment is to provide solutions for your needs as quickly and efficiently as possible. At CUSI we are serious about consistently meeting and exceeding your expectations. Many companies make service statements, but few live up to them.


Training Services - CUSI Utility Billing Solutions

Training is based upon a detailed review of each segment of the application followed by a comprehensive drill performed by the user, This repeated process of Train and Drill ensures each user is fully exposed to and retains the skills necessary to operate our products. The Training Stage of the Implementation takes place in conjunction with completing the set up of the application and the successful migration and confirmation of data.


Data Management - CUSI Utility Billing Solutions

CUSI will execute a series of technical data conversions followed by a series of data reconciliation’s performed by the client to establish a complete and accurate conversion of the existing data files into CUSI’s applications. CUSI currently employs an expert data conversion staff, concerned only with providing fast, precise data conversions for our clients.


Custom Programming - CUSI Utility Billing Software

CUSI’s development team works with our clients beyond our standard product offerings in the development of custom applications and reports to improve operational efficiency, data management, and to extend the functionality of our applications to meet the specific needs of our clients.


Technical Support Services - CUSI Utility BIlling Software

CUSI’s dedicated Technical Support Analyst TEAM not only provides you high level support regarding any software issues that may arise, but they also assist with software upgrades, enhancement requests to the system, quarterly in house training and new customer training. Our extremely knowledgeable Technical Support Analyst TEAM is trained to solve your issues quickly and accurately.