Customer care — Crane Brothers

By: Crane Brothers  05-Apr-2012

Customer care

Welcome

We offer an edit of what we sell in our stores; all products are limited and can sell out quickly. We also sell odd items including ephemera, dead stock and vintage. These items are all one-offs.

We are a small company and the person you talk to will probably be the person who will pack your order and maybe even drop it off (if you live or work close by). 

Email customercare (at) crane-brothers.com or call 0800 99 33 11
or + 64 (9) 377 5333 if calling internationally.

All prices are in New Zealand Dollars and include local taxes and duties. We do not add a surcharge for credit card sales.

Shipping

We always endeavour to ship your goods the day after your order is placed. 

Free shipping in New Zealand

Please allow 3-5 working days for your purchase to be delivered. All packages are tracked and require a signature. Please endeavour to provide us with a work address unless you are certain that someone is home during the day to sign on your behalf. We cannot ship to a PO Box.

Australia

Shipping to Australia is free with any purchase over $300.00. For orders less than $300.00 we charge a flat shipping rate of $20.00.

International 

Shipping to the rest of the world is $50.00 or free with any purchase over $500.

For our international shipping we use NZ Post track and trace. This ensures the best international shipping rates. Please allow 4 – 10 working days for delivery, however, this does not include the time for customs. Crane Brothers has no control over any customs charges that could be applied to your package when it reaches your destination. If there are any charges you will be responsible for their payment.

For large items or large purchases including Made to Measure we will tailor the shipping for you and can offer DDP shipping through FedEx on all orders if requested.

If you are a Crane Brothers customer we retain your measurements on file.

We offer a full swatching service door to door or we can send these electronically. 

Returns & exchanges

If you do purchase something that isn’t quite right, you’re welcome to return it for a refund, or exchange it for something else. 

To refund or exchange your order, please follow the process below: 

3.    You must then pay to send the item back to Crane Brothers. This must be done by using Track n Trace, as the item is your responsibility until it arrives at our store. The item must be in pristine condition with the original tags attached, and include your filled out return form.

4.    Once Crane Brothers receives the item back, we will either refund you or send you your new item. 

Sizing

SHIRTS

CHEST COLLAR BACK LENGTH SLEEVE LENGTH
34 INCH 14.5 INCH 79 CM 63 CM
36 INCH 15 INCH 79 CM 64 CM
38 INCH 16 INCH 80 CM 64 CM
40 INCH 17 INCH 80 CM 65 CM
42 INCH 18 INCH 81 CM 65 CM
44 INCH 18.75 INCH 81 CM 66 CM


TROUSERS

SIZED FITS CONVERSION INLEG
76 CM 76 CM WAIST 30 INCH 91 CM UNFINISHED
80 CM 80 CM WAIST 32 INCH 91 CM UNFINISHED
84 CM 84 CM WAIST 33 INCH 91 CM UNFINISHED
88 CM 88 CM WAIST 34.5 INCH 91 CM UNFINISHED
92 CM 92 CM WAIST 36 INCH 91 CM UNFINISHED
96 CM 96 CM WAIST 38 INCH 91 CM UNFINISHED
100 CM 100 CM WAIST 40 INCH 91 CM UNFINISHED


JACKETS

SIZE EURO SIZING BACK LENGTH SLEEVE LENGTH
84 CM 42 75 63
88 CM 44 76 63.5
92 CM 46 77 64.5
96 CM 48 78 65
100 CM 50 78.5 65.5
104 CM 52 79.5 66
108 CM 54 80 66.5
112 CM 56 81 67
116 CM 58 82 67.5
120 CM 60 82.5 68
124 CM 62 82 67.5
Terms & Conditions
Privacy

Our business is based upon discretion and privacy. Any personal details supplied are retained solely by Crane Brothers never shared with 3rd parties or undesirable types like telemarketers.

Online payments

All online credit card transactions are handled securely by DPS Payment Express.

Direct bank transfers can be made to:
Crane Brothers 
ASB Business Banking 
138 Queen Street, Auckland 
123110 0077299 00 
Swift Code: asbbnz2a 

The information in this article was current at 27 Mar 2012