Comarch Corporate Self Care

By: Comarch  06-Dec-2011
Keywords: Customer Service

Comarch Corporate Self Care provides online ordering, data management and reporting for corporate customers. But it is also a telecom expense management solution increasing the value of a service provider’s offer. Managers of an enterprise customer can set spending limits for their employees and receive notifications when the limit is exceeded. By making use of virtual hierarchies, the company can delegate responsibilities to manage and control costs and services to middle and lower management.

Features:

  • Company hierarchy – directly or indirectly mapped onto customer accounts and subscriptions stored in the billing/CRM systems
  • Spending control – definition and monitoring of spending rules and limits for employees
  • Online ordering – moving, adding, changing, disconnecting telecommunication services
  • E-billing - online bill presentation on all hierarchical company levels
  • Trouble ticketing and troubleshooting wizards
  • Portfolio and profiles – creation of standard services’ configurations
  • Spectator mode – a privileged user can view screens of another user to guide and explain

Benefits

  • Differentiation – on many markets there are still numerous business customers lacking the relevant tools to manage their services and costs
  • Increased customer satisfaction and higher perceived service quality – through meeting the growing demand for better self-service tools
  • Customer service cost savings – decrease in the volume of requests made to the contact center
  • Stronger brand – in the digital world, highly usable and effective web self-service becomes a key factor in shaping the character of a brand
  • Richer customer experience
  • Ability to provide targeted marketing promotions
  • Attracting new enterprise customers
  • Increased loyalty of enterprise customers

Keywords: Customer Service

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