CodeBlue | 0508 IT SERVICE

By: Codeblue  06-Dec-2011
Keywords: Service Level Agreements

CodeBlue gives mid-sized New Zealand companies and organisations access to the enterprise-level IT services, support, benefits and cost savings available to larger organisations - for an affordable price.  

We look after all of your IT needs via our fixed price Sleep Easy Service Level Agreements, meaning you can budget precisely and not spend a dollar more - no exceptions, even in the case of hardware failure.

Sleep Easy with CodeBlue

Other computer consultants profit from the failures in your IT environment.  CodeBlue's fixed price 'Sleep Easy' agreements don't allow us to profit from your technology troubles in any way.

CodeBlue's 'Sleep Easy' Service Level Agreements are uniquely designed to maintain and enhance the quality, reliability and security of existing IT systems to ensure they deliver to their potential - and to reduce the ongoing costs of supporting your infrastructure.

CodeBlue's 'Sleep Easy' agreements take the hassle out of maintaining and enhancing your IT systems.  We tailor your agreement to fit your specific needs.

Sleep Easy Gold

Sleep Easy Gold offers an 'all you can eat' approach, delivering all business-as-usual IT services to your organisation for a fixed price.  For a flat rate, we take total responsibility for preventing spam, spyware and viruses; system speed and performance; preventative maintenance; remote network monitoring; same-day repairs for faults; backups; and user support.

Sleep Easy Gold is designed to dramatically reduce or eliminate computer problems in your environment while maximising your network's speed, performance and stability, and improving staff productivity.

Sleep Easy Silver

Sleep Easy Silver gives you the best of the Gold and Bronze SLA features.  CodeBlue provides key IT services and support - including unlimited server support, proactive centralised desktop management, patch management and reporting.  You have flexibility when determining required levels of user, remote, on-site and PC support and engineering time.

CodeBlue can provide some or all services and support as required, or engage with internal staff to provide agreed levels of ongoing service, support and training.    

Sleep Easy Bronze

Sleep Easy Bronze is designed for businesses that want to minimise outages and get away from the 'break/fix' IT model.

CodeBlue proactively monitors the network to reduce downtime by preventing outages before they occur, and to diagnose any faults immediately. The fixed price delivers predetermined levels of user support, remote support, on-site support and engineering time each month.

Sleep Easy Bronze is a flexible, cost-effective option that gives organisations the freedom to dial IT support up or down depending on requirements.  It lets you choose on a case-by-case basis whether to pay an hourly rate for extra services and support.

Corporate Partnership

CodeBlue's flexible corporate partnership approach is ideal for larger businesses and organisations that already have an internal IT presence but still require professional, proactive IT service and support. You choose the SLA that suits your needs and CodeBlue engages with your internal IT staff to provide support and can even assist in training internal staff.  This enables you to retain control over your IT - and still have access to high-level IT service, advice and support from CodeBlue as required.

Keywords: Service Level Agreements