Our Policies

By: Clever Hands  06-Dec-2011
Keywords: Credit Card, Credit Cards

Credit Cards


We accept payments from the following credit cards: Visa and Mastercard We assure you that your credit card details are safe and secure. We process credit card payments through Payment Express. Payment Express is a Visa and MasterCard certified solution, developed by DPS, which facilitates electronic payments seamlessly from multiple access points i.e. Web, EFTPOS, Billing, IVR (Interactive Voice Response), CRM, Vending, MOTO (Mail Order / Telephone Order) and Wireless. DPS are certified with banks in Australia, New Zealand, Pacific Islands, Singapore, South Africa, USA and United Kingdom.

Pricing


All pricing shown on our website is in New Zealand dollars and includes GST. The only exception is in the ‘Shopping Cart’ screen, where GST is shown separately.

All prices, special offers and free gifts (such as free gift with purchase) are subject to availability. We reserve the right to cancel or amend these without notice.  Should these change we will contact you to advise you of the changes and ensure you have the opportunity to amend you order appropriately.

Personal Information
We respect the privacy of all its customers. You personal information is safe with us and we give you our promise we will not sell or pass this on to anyone else.

Delivery

New Zealand Delivery

  Free delivery in New Zealand on all online purchases $250 or more*.  
*Excludes delivery to Great Barrier Island, Stewart Island and Waiheke Island.

Purchases worth less than $250 will incur a delivery charge.  Rates are as follows:

Delivery Area

Order Value

Freight (non RD)

Freight RD

New Zealand

$0 - $100

$6

$9.90

New Zealand

$101 - $250

$12

$15.90

New Zealand

Over $250

Free

Free


All deliveries are by Courier to ensure the ability to Track and Trace. We use FastwaysCouriers. While most deliveries wihin the Nirth Island should be next day and Inter Island 48 hours we suggest allowing up to 3  working days for North Island delivery and up to 5 working days for South Island delivery from the date payment is made.*We can only arrange delivery to physical addresses so please no PO Boxes

International Delivery and Great Barrier Island, Stewart Island and Waiheke Island



Availability


All products shown on our website are currently available in stock.  Products not in stock are automatically removed from the website.  However, depending on the quantity you order and our best efforts to ensure our stock inventory is accurate, sometimes availability maybe out of our control.

Our promise to you is that if for any reason we cannot supply your order within 5 working days, we will notify you within 48 hours of the expected delivery date and confirm with you that you still wish to continue with your purchase.  If you do not, we will refund you immediately.

Refund Policy If you are not satisfied with you order, please call us immediately on 07 3768269 or  .  We will exchange or refund you immediately once we have received the items that you are not satisfied with.

within 48 hours of receiving your order. We will replace or refund you immediately if any goods are damaged upon delivery. Replacements items are subject to availability, and if we do not have that particular item stocked, we will keep you informed as to when delivery will be made or we will refund you immediately should you prefer.Please ensure all unwanted or damaged goods are returned to us at Clever Hands in their original and unused condition, with their original packaging within 7 days of receipt of delivery.

Please send all unwanted or damaged goods to: Clever Hands, 5/19 Tamamutu St, Taupo 3330.

Personal Information


We respect the privacy of all its customers. You personal information is safe with us and we give you our promise we will not sell or pass this on to anyone else.

 and we will delete your details from our system.
The information in this article was current at 02 Dec 2011

Keywords: Credit Card, Credit Cards

Contact Clever Hands

Email - none provided

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