SRIT - Business Process Outsourcing

By: Srit  06-Dec-2011
Keywords: Business Process

CYGNUS, the Business Process Outsourcing (BPO) division of Sobha Renaissance Information Technology, focuses on providing outsourced process services in the healthcare domain for the North American and Australian markets.  It provides services to a range of clients, from large hospitals to small group practices and solo physicians.

Suite of services from Cygnus

  • Medical Transcription
  • Medical Scheduling, Registration, Charge capture and coding
  • Medical billing
  • Medical claims processing, follow up
  • Health Insurance - Customer service operations: Enrolment, Policy maintenance, Claims administration
  • Technical support for HIS and PACS systems

These services complement SRIT’s software solutions of EMR, Advanced File Management and Work Flow, Billing, and Teleradiology.  With the flexibility to provide service solutions for temporary overflow work, part management of document needs, management of certain part(s) of business process cycles or providing near site, on-site staff, Cygnus provides the right fit for the unique business requirements of its clients.

Advantage with CYGNUS

Leveraging its substantial experience and expertise in the business, Cygnus offers its clients a multi-pronged advantage that complements its services.

  • Privacy and integrity of customer data

Being an ISO 17799 certified company, Cygnus has a stringent 4-tier comprehensive security policy that ensures absolute confidentiality of the client’s vital data.

Cygnus’s Domain Competency Group consists of over 20 physicians with a cumulative work experience of more than 100 years in the US.

  • Dedicated resources to handle critical service requirements

Each Cygnus account has a dedicated account service manager who proactively anticipates client needs. This gives the client a single point of contact for all technical, billing and contract issues.

With SSE-CMM Level 5, SEI-CMM Level 5, P-CMM Level 5 and ISO 9001:2000 certification, Cygnus follows established models and methodologies for medical transcription, coding, and billing services which ensure that quality processes are repeatable, manageable and traceable.

Cygnus HIPAA readiness includes comprehensive HIPAA Compliance Policy and Procedure Training, regular HIPAA Compliance Audits, and inherited SRIT’s strengths in HIPAA Policy implementation.

Keywords: Business Process

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