SRIT - Application Maintenance

By: Srit  06-Dec-2011
Keywords: Service Level Agreement, Software Maintenance, Outsourcing Software

Application maintenance is a high-cost activity requiring constant monitoring. Hence cheap and effective outsourcing software maintenance is an option that lets you retain your control over software and feature enhancements. At SRIT, we have mastered the art of remote maintenance following the framework of best practices. We understand the business criticality of each process and enforce stringent 24/7 Service Level Agreement's (SLA) be it with respect to uptime or turn around time.
Our onsite-offshore support offering includes:

Operations Support

  •  Level 1, 2 and 3 Enterprise HelpDesk
  •  Problem and Incident Management  
  •  Remote Dispatch
  •  Database Administration
  •  Change Management Services
  •  Service Level Management

Infrastructure Management and Monitoring 

  • System Administration for
    -    Availability
    -    Performance
    -    Configuration   
  •  Remote Problem & Incident Management
  •  Remote Remediation
  •  IT Asset / Inventory Management
    -    Software Version control
  • Vulnerability Management

Transition Services

  •  Integrate & Transition Existing Services   
  •  Define & Integrate New Services
  •  Integrate & Transition Processes
  •  Integrate Systems & Technologies
  •  Integrate & Transition Infrastructure
  •  Integrate & Transition Applications
  • Transition Knowledge, User & Asset databases as applicable

Management and Reporting Services

  • Service Delivery Management
  • Service Level Reporting
  • Staffing and Skills Management
  • Infrastructure and Service Availability Management
  • Program Management    
  • Scaling and Growth Management
  • Escalation Management and Alerts

Keywords: Application Maintenance, Outsourcing Software, Remote Maintenance, Service Level Agreement, Software Maintenance,

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