Shoppers Anon

By: Shoppers Anon  06-Dec-2011
Keywords: Customer Service

Shoppers Anon provides nationwide mystery shopping coverage from Kaitaia to Bluff. We provide an extensive range of services that can assist in giving a business focus and direction.

Program Development

We work with our clients to identify key measurement and reporting structures to provide their business with meaningful research data. Even if they’re not sure where to start, our consultants can seamlessly step them through the entire process.

Mystery Shopping

Mystery Shopping is designed to help maintain and improve the customer service standards within a business. By using anonymous shoppers we can discreetly provide valuable feedback on a store and identify areas for improvement.

A well run mystery shopping program can also act as a motivational and training tool for all staff.

Audit Shopping

Audit Shopping is designed to ensure that stores are complying with company policies pertaining to product pricing, displays, advertising/promotions, dress code, hours of operation and store presentation.

Audit shopping is mainly used by national companies and franchises that are looking for nationwide consistency across their stores.

Scenario Shopping

Scenario Shopping is designed to check the performance of specific areas within a business that relate to company policy, systems and procedures e.g. take a product back and ask for a refund or put a product on interest free terms.

Competitor Shopping

Competitor Shopping is designed for businesses who want to see how they compare with the competition. We conduct mystery shops on both our client and their competitor(s) and report back on their respective strengths and weaknesses.

Telephone Check

The telephone is often the first contact a customer will have with a business. A Telephone Check gives businesses an insight into how frontline staff are communicating with customers. We will call your store or call centre to ask specific questions about products, services, advertised specials, opening hours etc. to assess the knowledge and presentation of your associates.


Shoppers Anon can provide reports via e-mail, secure web access, hard copy, or any combination of these tailored to your requirements.

We can also segment these reports by brand, store, region and /or department.

Reports can be as detailed or as simple as you require and we can produce different types of reports for the various levels of management.

In addition to this we can provide an independent assessment of what stores and staff need to work on in order to improve their customer service offering.

Incentives and Rewards

We also provide our clients with simple staff reward programs to announce and promote their mystery shopping program in a positive manner.

e.g. “Employee of the Month” “Store of the Month”

We provide service award certificates and prizes that can be presented to sales associates on the spot, by the store manager or in a formal presentation at regional meetings or conferences.

Customer Service Training

Having conducted more than 100,000 mystery shops we know what is required to deliver an exceptional customer service experience. We are able to transfer our knowledge into enthusiastic and fun customer training workshops.

We can cater for any type of business and for any size of group.

Keywords: Customer Service