22 sessions of mixed-media e-learning, each taking approximately 1 hour to complete. Trainees work through one session at a time, and are marked by their manager before they are able to move on. This means they are able to absorb and apply the techniques as they work through the retail training programme at a regulated pace.
Moving through the course is easy, catering to people with all levels of computer skills. Users learn ‘bit by bit’, with workbook questions following each new technique or skill. Then at the end of the session they are presented with the customised, in-store role play that brings together all the elements of that particular session, bringing the techniques to life in a context they can truly relate to.