Connect NZ - Service & Support

By: Connect Nz  06-Dec-2011

Connect NZ see exceptional customer service as not only the difference between success and failure in our business, but also as the essential element in our quest for admiration. We chose the word “admire” as a goal because it has to be earned rather than bought, and our whole business has been positioned to achieve maximum admiration from our customers, brand partners and staff.

We believe we can offer our customers a truly unique service experience across a technology portfolio that is unmatched in New Zealand. For over 30 years we have been putting highly skilled people into your premises to guide you through your personal technology evolution. 

Connect NZ employs a dedicated team of Service Co-ordination Centre (SCC) staff that are trained to assist all our customers regardless of the technology they own. This SCC team provides a 100% real time, customer to engineer interaction environment to minimise the confusion, and maximise the availability of your technology.

Our nationwide service capability includes 65 engineers equipped to support your business wherever you may be in New Zealand. These engineers can provide a range of services from a casual call when you need us, through to a fully managed 24/7 service contract.

Other products and services from Connect Nz


Connect NZ - Audiovisual

Our Audiovisual installation base is diverse and rapidly expanding as we complete more and more auditoriums, boardrooms, meeting rooms, training centres and cafeteria's and our track record of deliverable performance is well proven. Connect NZ's range of solutions covers a wide spectrum from interactive whiteboards, video conferencing and projectors through to automated control systems, wireless infrastructures and digital signage.


Connect NZ - Voice

You should ensure compatibility with other IT equipment already operating within your business, and you may need features such as inter-office voice networking, contact centre, fixed-mobile convergence, teleworking and audio & video conferencing. In addition, and of paramount importance, you'll need to ensure you choose a partner who can provide the support you need to keep your business phone system running at peak performance at all times.


Connect NZ - Document

Connect NZ's document solutions are focused on reducing your print costs while streamlining and integrating your hardcopy and electronic documents within your business processes. Scan and extract data from your documents to automatically customise a customer management application to help you manage your client base. Provide the latest in print and copy devices that are reliable and deliver superior quality.


Connect NZ - Services

The traditional Phone System or PABX for your business has now been enhanced with new technologies such as VoIP bringing you more features and software applications to make it easier for you and your staff to interact with your customers.