Connect NZ see exceptional customer service as not only the difference between success and failure in our business, but also as the essential element in our quest for admiration. We chose the word “admire” as a goal because it has to be earned rather than bought, and our whole business has been positioned to achieve maximum admiration from our customers, brand partners and staff.
We believe we can offer our customers a truly unique service experience across a technology portfolio that is unmatched in New Zealand. For over 30 years we have been putting highly skilled people into your premises to guide you through your personal technology evolution.
Connect NZ employs a dedicated team of Service Co-ordination Centre (SCC) staff that are trained to assist all our customers regardless of the technology they own. This SCC team provides a 100% real time, customer to engineer interaction environment to minimise the confusion, and maximise the availability of your technology.
Our nationwide service capability includes 65 engineers equipped to support your business wherever you may be in New Zealand. These engineers can provide a range of services from a casual call when you need us, through to a fully managed 24/7 service contract.