EastHarbourIT Services

By: Base IT  06-Dec-2011

Do you want to avoid unexpected IT costs? The purpose of PrepayIT is to help you keep a better grip on your IT spending and assist you in your budgeting.

How it works: In consultation with EastHarbourIT staff you determine how many hours work per month you think your business will require to cover any ad-hoc and reactive work performed by EastHarbourIT. Any work carried out in the month following payment of the PrepayIT fee, would then be performed up to the maximum of hours paid. Any work that is required to be performed that would exceed the monthly labour total and/or the current PrepayIT balance would be performed and the hours from this would be deducted from your next PrepayIT payment.

At the end of the calendar month following payment of the PrepayIT fee, should there be any monies left over, the outstanding amount would be carried over to the next month. This allows your prepaid balance to accumulate and can help buffer any major reactive jobs and subsequent costs that may occur in the future.

On a yearly basis (on the anniversary of your sign-on to PrepayIT) there will be a 'washup'. Should there be any monies left from accumulation throughout the year, you will have the option of having this refunded to you or you can keep carrying it over into your next PrepayIT contract year. Should there be any monies owing to EastHarbourIT then we would require payment of this amount by the 20th of the month following invoice. Throughout the year, we will be in consultation with you to ensure that should it appear that there may be an amount owing, that this is as minimal as possible. This can be done through increasing your monthly PrepayIT payment on either a permanent or temporary basis.

Example
Determined number of hours per month = 8

Month 1
PrepayIT payment to East HarbourIT is the contracted hourly rate times 8.
This month only 6 hours labour required so a balance of 2 hours is carried over to the second month.

Month 2
PrepayIT payment to East HarbourIT is the contracted hourly rate times 8 but effectively there are 10 hours of labour available (2 hours carried over from Month 1). This month 8 hours labour required so a balance of 2 hours is carried over to the third month.

Month 3
PrepayIT payment to East HarbourIT is the contracted hourly rate times 8 but effectively there is 10 hours of labour available. This month 12 hours labour required so a negative balance of 2 hours is carried over to the fourth month. This means that Month 4 will have 6 hours available after the PrepayIT payment.

To ensure your business does not have too much equity tied up in this system it is expected that the maximum number of hours will be limited

MaintainIT is all about being proactive in minimising any possible server disruption while at the same time maximising its performance.

The aim of EastHarbourIT is to reduce the risk of future unnecessary expenditure on the IT systems of your organisation by implementing recognised maintenance procedures specific to the Small Business Server. Ongoing maintenance will ensure the continued integrity of all components of the server and to allow all users the benefit of a reliable IT network without gradual loss of services.

The following list outlines some of the recommended maintenance procedures for ensuring server security and reliability.

  1. Verify daily data and exchange backup status, verify backup logs
  2. Verify free hard disk space on all drives including exchange database file size is above 16GB
  3. Verify the latest Anti Virus pattern file is installed
  4. Verify all workstations have the latest AntiVirus pattern file
  5. Perform file and exchange mailbox restore test
  6. Run Windows and Exchange Updates
  7. Verify hard disks with ScanDisk
  8. Reboot Server
  9. Verify firewall's manufacturer web site for updates, hotfixes
  10. Reboot Router/firewall
  11. Change the local admin password
  12. Change the Domain Admin password
  13. Review required tape storage capacity and age for the next quarter
  14. Ensure the yearly AntiVirus subscription is kept up to date