Prime is a fixed fee managed service that provides proactive IT support and maintenance based on a Service Level Agreement that is uniquely designed to provide the required level of support that each business desires.
With our proactive approach to managing your IT system we work hard to prevent problems from causing downtime, and we ensure that your system is always operating at optimum performance. Optimus Systems can bring you IT support that removes uncertainty and instead provides complete peace of mind, at a fixed cost while improving productivity and minimising risk.
Built on the strength of our technological tools and quality customer service, we respond rapidly to changes in the health of your IT system, and to your requests for help. Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve IT problems and failures. This results in increased employee productivity and cost savings for you. In many cases problems can be avoided before they even happen!
* Software patch verification
* Monitoring of your backup solution
* PC heath and performance monitoring
* Preventative maintenance
* License compliance
* Reporting and documentation
* Antivirus and antimalware deployment and monitoring
* Remote access