Customer feedback channels

By: CTMA New Zealand Ltd  19-Apr-2012
Keywords: Customer Service, Customer Satisfaction Research, Complaints Handling

CTMA provides a range of customer feedback solutions that combined with our other research and consulting services can help bring clear insights to individual businesses, retail chains and franchise operations.

"WasItOK" is a confidential on-line customer feedback tool that provides customers with access to a series of brief and easy to complete industry-wide feedback questionnaires.  Customers can provide their feedback anonymously and data is reported back to our subscribing businesses in aggregate form, together with a compilation of the comments entered in the comment portion of our questionnaires.

"TellSimon"
is a turn-key customer feedback channel that provides customers with an easy-to-remember place to go on the Internet to tell companies about their experiences doing business with them and ask the questions they may have.

Keywords: Complaints Handling, Customer Experience Measurement, Customer Satisfaction Research, Customer Service, Satisfaction Research,

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