Customer feedback channels
CTMA New Zealand Ltd
Customer Service, Customer Satisfaction Research, Complaints Handling
CTMA provides a range of customer feedback solutions that combined with our other research and consulting services can help bring clear insights to individual businesses, retail chains and franchise operations.
"WasItOK" is a confidential on-line customer feedback tool that provides customers with access to a series of brief and easy to complete industry-wide feedback questionnaires. Customers can provide their feedback anonymously and data is reported back to our subscribing businesses in aggregate form, together with a compilation of the comments entered in the comment portion of our questionnaires.
"TellSimon" is a turn-key customer feedback channel that provides customers with an easy-to-remember place to go on the Internet to tell companies about their experiences doing business with them and ask the questions they may have.
, Customer Experience Measurement
, Customer Satisfaction Research
, Customer Service
, Satisfaction Research