Managing Difficult Customers

Managing Difficult Customers from Zealmark Group Ltd

By: Zealmark Group Ltd  19-Oct-2009
Keywords: Customer Service, Management, Training Courses

Overview:

It is true to say that over the last decade, the world has been forced to evolve and grow more rapidly than ever before.
New technological advancements designed for better communication, faster more effective processes and productivity, the list goes on. However these new advancements have created a whole new breed of annoyances for us to contend with. Mobile phone usage, email spammers, internet hackers, web misuse and abuse all creating even more difficult people.

A new breed of difficult people all with varying demands, wants and needs making your life more stressful and unpleasant.
We must always remember that there is no reason for difficult unpleasant people to get in the way of our personal and workplace performance.

Techniques and skills learnt in this course will assist you in understanding and preventing disruptive and annoying behaviour, you will be able to overcome the obstacles that difficult people present in your life.

Keywords: Customer Service, Management, Short Courses, Training Courses, Training Programs