One of the key ingredients for success in a competitive business environment is the ability to provide internal and external customer service.
Customer service is at the heart of growth and potential of every organisation. The extent to which customers choose to use our products and services is directly related to their satisfaction and the level of service they receive.
This course is designed to cover all customer relations, service concepts and skills needed to encourage every member of your organisation to be highly effective in all Customer Service approaches and procedures. This course will establish and reinforce the importance of the individual roles, building a positive attitude towards being a vital part of your organisation’s success in providing Customer Service.