Insure your phone - phoneInsure - Services

By: Vodafone  06-Dec-2011
Keywords: Mobile Phone

If your mobile is lost, stolen or accidentally damaged, anywhere in the world, phoneInsure will replace it.
It costs only $9.95 excluding GST a month.

What's covered?

  • Theft
  • Accidental or malicious damage
  • Loss

Your mobile device wouldn't be cheap to replace - and most insurance companies specifically exclude them from their policies.

So we decided to do something about it. We've teamed up with Marsh Limited and created phoneInsure, a comprehensive mobile phone insurance policy for our On Account customers. With phoneInsure, you're covered anywhere in the world, with:

  • Same-model replacement of your lost, stolen or accidentally damaged mobile or, if that model is no longer available, a feature-equivalent model
  • Up to $1000 to cover any unauthorised usage
  • Up to $500 for hiring a temporary mobile if you're overseas

How much does phoneInsure cost?

There is no establishment fee for a phoneInsure policy, and your monthly premiums are just $9.95 excluding GST, regardless of the replacement value of your mobile. Your monthly premiums are charged to your Vodafone account.

Each claim also carries an excess charge

Excess changes (incl GST)
  • $125 for first claim made within 12 month period
  • $175 for second claim made within a 12 month period
  • $250 for any subsequent claim made within a 12 month period

This means you contribute $125 for your first claim to the combined cost of your replacement mobile, unauthorised calls and, if you're overseas, any mobile hire. You then contribute $175 to second claim, and $250 for any subsequent claim made within a 12 month period.

Who needs phoneInsure?

If your mobile would cost more than $300 to replace phoneInsure would be good for you. (Remember, you'll have to pay the full retail value of a replacement mobile, even if your current mobile was free or subsidised as part of your term contract.)

For example: two years of phoneInsure premiums will cost $238.80 excluding GST. So if your mobile is lost or stolen within those two years you'll be better off.

Because premiums are at the one flat rate of $9.95, phoneInsure becomes even better value if the replacement cost of your mobile is high.

Splitting your mobile from other insurance policies makes sense, too, even if they do cover it:

  • Making a claim on your contents policy could jeopardise your no-claims bonus
  • The excess may we'll be more than phoneInsure's $125, for your first claim
  • You may even be able to negotiate a discount for excluding a high-risk valuable like your mobile

How to get a phoneInsure policy

To get phoneInsure for your mobile, call us on 777 from your Vodafone mobile, on 0800 800 021 from another network, or on +64 9 355 2007 from overseas.

Sorry, we cannot offer phoneInsure on Prepay mobiles.

The information in this article was current at 02 Dec 2011

Keywords: Mobile Phone