By: Timbersmart  06-Dec-2011

TimberSmart believes in the value of a long-term partnership with Clients. Our team of technical specialists is able to provide for your comprehensive information requirements in a range of areas including: System specification, Software development and testing, and System implementation.

TimberSmart staff offer a range of services including:

TimberSmart has dedicated support staff available to respond to your support needs during normal business hours.  Small issues are generally attended to at the time the call is made, more complex issues are prioritized and scheduled according to their priority.

Site audits are useful for existing customers to address how the system might be better used to meet the requirements of the business. Our experience suggests that at the time of initial implementation, the emphasis is on training to get the system “up and running” in the minimum time. However, there can be considerable benefit in a later audit of the site, to evaluate how the system is being used, and determine how it can be better used to ensure that the business obtains maximum value from the investment.

Staff change over a period of time, some staff leave the business, other staff move within the business. Bringing new staff up to the required skill level to operate the TimberSmart inventory system is best achieved via TimberSmart trainers coming onto site and training in the specific way that the system is used on that site.

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TimberSmart is a multi-user information management system developed for the timber industry by a team with a unique combination of timber industry knowledge, database development skills, project management and management consulting skills. Timpack Works is business software developed specifically for Timber Merchants, Retail Timber and Hardware stores, Timber Wholesalers, Sawmillers and Panel Product re-sellers.