Call Centre Services and Solutions, Auckland, New Zealand. Inbound and Outbound call centre services - faq

By: Teleservices  06-Dec-2011

Q. Do we have to agree to a long term commitment?
A. No. While we are dedicated to developing long-term relationships with our clients, we do not require any form of long-term contract.

Q. How quickly can you start our campaign?
A. We are generally in a position to commence calling for a client within 2-3 weeks of an agreement on terms being reached. This is however dependent on workflow, staffing requirements, and availabilty of a database.

Q. Does TeleServices provide the database.
A. In normal circumstances no. Since our services are fully customised to our client needs, it is normal for the client to provide this. We are able to offer referrals to reputable database/list procurement companies should you require this.

Q. Do you provide the scripts?
A. No. We work with our client to formulate the best script that reflects the needs, direction and outcomes that the client wishes the campaign to take.

Q. How do you charge for your services?
A. We work with our clients to establish a payment cycle that is amenable to both parties. In general terms, clients are expected to pay set-up fees, staff training etc within 14 days of invoice. And weekly service fees within 30 days of the invoice date.

Q. Do you provide regular reports?
A. Yes. We work with you to ensure that you will receive the reports you require as often as you require them; normally this is weekly. These reports include:

  • Number of calls made
  • Number of contacts made
  • Sales/Closes/Appointments Made
  • Staff Hours
  • Total Call Times
  • A random selection of recorded calls for evaluation

In an era of increasing sales goals and shrinking marketing dollars, success requires a partner who can cost-effectively deliver results. Low overhead and moderate size combine to make TeleServices such a partner. We're dedicated to meeting both your objectives and your budget.


Other products and services from Teleservices

06-Dec-2011

Call Centre Services and Solutions, Auckland, New Zealand - callcentre

We believe in enhancing your brand by providing superior customer service at a fair price.


06-Dec-2011

TeleServices Call Centre Services Request Form. Enquire about our friendly, reliable services today

Questions about our call centre or telemarketing services.


06-Dec-2011

Call Centre Services and Solutions, Auckland, New Zealand. Inbound and Outbound call centre services - employment teleservices callcentre

In an era of increasing sales goals and shrinking marketing dollars, success requires a partner who can cost-effectively deliver results. We're dedicated to meeting both your objectives and your budget. Questions about our call centre or telemarketing services. Call us now on Freephone 0800 900 701. We in turn promise to.


06-Dec-2011

Call Centre Services and Solutions, Auckland, New Zealand. Inbound and Outbound call centre services - outbound callcentre services

Our core Outbound Call Centre services include Telemarketing Sales, Lead Generation, Market Research, Appointment Setting, Surveys, Database Maintenance and Upgrading plus Product Launches and more.. Sales Our highly trained telephone sales team will contact your prospects and make the sale for you.Appointment Setting Don't fret about having to make appointments for yourself any longer.


06-Dec-2011

Call Centre Services and Solutions, Auckland, New Zealand. Inbound and Outbound call centre services - inbound callcentre services

Reservation Bookings If you have an event, show or activity planned and need someone to handle the reservations; our agents will take all reservations, process bookings; leaving you free to plan/finalise your event. Our Inbound Call Centre solutions can provide you with superior Customer Service, Order Taking, Answer Services, Reservations.. We believe in enhancing your brand by providing superior customer service at a fair price.


06-Dec-2011

Call Centre Services and Solutions, Auckland, New Zealand - telemarketing services

PRINCIPLE 1: Telemarketers must comply with the spirit as well as the wording of the laws of New Zealand and all appropriate industry Codes of Practice. The are many, and Auckland based telemarketing services company, TeleServices, provides outbound call centre services include,,,,, plus and more.. There are two major categories of telemarketing, business-to-business telemarketing and business-to-consumer telemarketing.