Q. Do we have to agree to a long term commitment?
A. No. While we are dedicated to developing long-term relationships with our clients, we do not require any form of long-term contract.
Q. How quickly can you start our campaign?
A. We are generally in a position to commence calling for a client within 2-3 weeks of an agreement on terms being reached. This is however dependent on workflow, staffing requirements, and availabilty of a database.
Q. Does TeleServices provide the database.
A. In normal circumstances no. Since our services are fully customised to our client needs, it is normal for the client to provide this. We are able to offer referrals to reputable database/list procurement companies should you require this.
Q. Do you provide the scripts?
A. No. We work with our client to formulate the best script that reflects the needs, direction and outcomes that the client wishes the campaign to take.
Q. How do you charge for your services?
A. We work with our clients to establish a payment cycle that is amenable to both parties. In general terms, clients are expected to pay set-up fees, staff training etc within 14 days of invoice. And weekly service fees within 30 days of the invoice date.
Q. Do you provide regular reports?
A. Yes. We work with you to ensure that you will receive the reports you require as often as you require them; normally this is weekly. These reports include:
- Number of calls made
- Number of contacts made
- Sales/Closes/Appointments Made
- Staff Hours
- Total Call Times
- A random selection of recorded calls for evaluation
In an era of increasing sales goals and shrinking marketing dollars, success requires a partner who can cost-effectively deliver results. Low overhead and moderate size combine to make TeleServices such a partner. We're dedicated to meeting both your objectives and your budget.