Service is there to help clients with technical issues,
network problems, systems changes, and hardware issues.
Service clients have direct access to a team of expert systems
engineers, available to resolve technical issues – big and small
– on a day-to-day basis.
When you choose Service you’ll get all the benefits of a
proven and responsive technical support service:
- Support to handle and resolve your day-to-day technical issues
- Access to a dedicated team of experienced systems engineers
- Clear and transparent time charges so you can monitor and control costs
- Faster resolution of technical issues with remote system access
- Priority response for serious or severe issues
- Daily updates on issues available online through TEAMlink
- Expert support to help you keep your systems operating
Because every client has unique needs, we’ve developed flexible
ways of delivering our service. There are four levels of Service
available. Each level has different features and benefits. If the
solutions here don’t suit you, we can work with you to develop
an approach that’s right for your business.
Take a look at the features of each of the levels of Service
we offer. It will help you work out which level is right for you.