To ensure maximum academic progress, One Tree Hill College has developed a comprehensive pastoral care programme. All students are part of a form class within a whanau setting. Each form class is supervised by one of four whanau leaders. The whanau leaders and form teachers take a special interest in the attendance, welfare and progress of each of their students.
Year 9 students are in form classes together with help from Year 13 students. This peer–support programme is an example of how senior students can help Year 9 students to settle into secondary school, while at the same time developing their own leadership and personal skills.
There is a highly professional support service offered to students through the Student Services Centre. There is a counsellor, resource teacher for learning and behaviour (RTLB) specialist, a social worker, nurse and attendance officer.