Please ask for the special discounted price if under L.C.T.S
| || |
| Minimum Service Charge || $25 inc GST |
| express inspection, software/driver installation, PC configuration, Max 15 min |
| || |
| Laptop Inspection/Quotation || $50 inc GST |
| creditable to the total repair cost, quotation is only for founded issues |
| || |
| Operating System Rebuilt || $99 inc GST |
| client to provide the license; Data backup is $50 extra if required |
| || |
| Password Removal || $99 inc GST |
| $25 if password found to be not removable |
| || |
| Virus Removal + Anti-Virus Software || $149 inc GST |
Virus Clear Up & Receive a Bullguard Internet Security (1Yr for 3PCs)
| || |
| || |
(Prices inc Parts & Labor)
| || |
| Power Plug Replacement ||from $189 inc GST |
| || |
| Motherboard Repair ||from $299 inc GST |
| || |
| Screen Replacement ||from $395 inc GST |
| || |
| || |
| Instant Service ||extra $69 inc GST |
| Technician will start the job instantly |
Service Terms & Conditions
By leaving your Equipment with us for service work, you confirm that you accept the following terms of service:
Just Laptops will use its best endeavours to perform the Services by any date notified to the Customer, but will not have any liability to the Customer for failing to do so.
2. Change of personal details
It is the Customer’s responsibility to keep Just Laptops informed of any changes to the Customer’s address and/or contact details.
3. Our Services
a. We will provide repair, upgrade, fault resolution and installation services, as may be required for your Service Request, in relation to your Equipment (whether as a Warranty Claim or outside of warranty).
b. We usually perform our services at our premises, with it being your responsibility to deliver and collect your Equipment from us. If you request us to freight your Equipment to or from you then it will be done solely at your risk, with additional charges from us for such freight. c. We perform our services during our normal business hours being 9.00 am to 6.00 pm Mondays to Wednesdays, 9.00 am to 7.30 pm Thursdays to Fridays and 10.00 am to 5 pm on Saturdays & 10.00 am to 4.00 pm on Sundays (excluding public holidays in Auckland). If you require urgent 'out of hours' services, then we may charge an hourly rate which is higher than our Standard Hourly Rate (if we have not provided you with a quote to perform such services). d. Although we will use all reasonable endeavours to provide you with your desired outcome to our services, due to a number of potential issues relating to your Equipment (including make, type, any prior damage, the software installed, any viruses etc) we are unable to guarantee that we will be able to provide any particular service outcome. e. You warrant that you have all necessary rights and third party consents as may be required to enable us to perform your Service Request.4. Charges and Payment
a. All chargeable Services (including the provision of spare parts and other materials) will be paid for by the Customer at Just Laptops’s current rates (including GST). Additional charges, including quote rejection fees and freight cost, are also payable by the Customer.b. All amounts payable by the Customer must be paid on collection either by EFTPOS, accepted credit cards or bank cheques. Personal cheques are not accepted without prior arrangement.c. Your Equipment must be collected by you within 7 days after we notify you that it is ready to be collected. When collecting the unit, you have the responsibility to provide/show to us the original receipt of the repair job. If you are not able to collect the unit within 7 days you must inform us in a formal way(e-mail, phone, fax or letter) that you are not able to collect the unit and arrange another time. Also there will be a storage charge ($25 NZD/day including GST) for keeping your item. If you do not pay our charges (whether under a cash or credit arrangement), we have the right to retain your Equipment and sell it once 90 days expires after we first make demand for payment on you. You will be liable to pay our costs associated with the recovery of your debt (including our legal and other agency fees and charges). We will be entitled to deduct and retain all such sums from the proceeds of any sale of your Equipment under this clause. You will continue to be liable to us with regard to any shortfall following any such sale.
5. Equipment and Data
a. We will endeavour to take all reasonable care of your Equipment. However, your Equipment is supplied to us at your risk. You must make sure that your Equipment is fully insured at all times. b. You must ensure that all software and data which is on your Equipment is backed up by you prior to providing your Equipment to us. We will not be responsible for any loss of data from your Equipment for any reason. c. If we need to send your Equipment to the manufacturer or another third party for any reason, you accept that we cannot be held responsible for the security or confidentiality of the data on your Equipment (including any personal information). We recommend that you remove any data which is particularly personal or sensitive prior to providing your Equipment to us. You consent, and warrant that you have all third party consents, regarding the provision of all personal information to us. In the context of a Warranty Claim or other service, we may need to provide your personal information to the relevant manufacturer for verification purposes. You consent to such disclosure. You also consent to receiving electronic communications from us from time to time with regard to goods or services which we may promote.
Just Laptops guarantees its work for 3 months from the date of service. Therefore, you can have confidence that the job will be resolved to your satisfaction.7. Liability
a. Subject to clause 7(b) below, we will not be liable to you for any amount which exceeds the total charges which you have paid to us in the 12 month period immediately preceding any claim from you, provided that in no case will we be liable for any indirect or consequential loss, including without limitation, any loss of revenue, loss of profits, or loss of data. b. All warranties and indemnities, and all potential liability which may be attributable to us, which is contained in any legislation, regulation or other law, is excluded from this agreement to the fullest extent permitted by law, including in particular the provisions of the Sale of Goods Act 1908 as amended, and the provisions of the Consumer Guarantees Act 1993 provided you are purchasing our services for business purposes. Nothing in this agreement is intended in any way to limit any legal rights and remedies which you may have which we are not permitted by law to exclude or restrict.
Equipment means the equipment and related property supplied by you as noted in the Service Request Form;
Service Request means your request for our services as detailed in the Service Request Form or as otherwise requested by you;
Standard Hourly Rate means our standard hourly rate for services (plus GST) as notified by us from time to time (excluding any parts, accessories or third party services);
You, your means you our customer as stated in the Service Request Form or as notified by other means; and
We, our, us means Digilink Limited trading as "Just Laptops (Team)".