At IRESS, we work with users directly to ensure they get the most out of our products.
All client sites are assigned a dedicated IRESS Account Executive, whose job it is to ensure that:
- users are trained and informed of product enhancements
- licences are permissioned correctly
- questions and issues are resolved promptly.
Our products by nature can be complex, and in large organisations may vary in their implementation and configuration from one department to the next. The IRESS Account Executive is central to the implementation process and the ongoing relationship we maintain with clients. We do not expect that one person can answer all questions and so the IRESS Account Executives form part of a tight knit team of product managers, technical support, help desk and function or industry specialists.
The IRESS help desk is available for phone support both during and outside market hours. The team comprises individuals with market knowledge, core product knowledge and specialist product knowledge. They work closely with the Account Executives and Technical Support staff to ensure questions are answered, and all issues are dealt with promptly and followed through to conclusion.