Customer Service | Integro Leadership Institute

By: Integro Leadership  05-Apr-2012

Good marketing, a strong reputation, and a quality product are all factors that attract new business. But customer service makes the difference between whether the new customer sticks with you or goes to your competitors instead.

Most customer service training emphasises skills and behaviours. These are important. But delivering the best possible customer service – keeping your client retention high – requires more than basic training, it requires cultural change.

Intégro has worked for decades with organisations of all sizes, transforming customer service from within, by helping employees at all levels change the way they see the customer – and the way they view their own role in the organisation.

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Products and Services | Integro Leadership Institute

Full consulting engagementsIntégro has a range of flagship development programs that take leaders and teams through a measured, focused and lasting change process – building and sustaining a high-performance team, with trust as its core. Trust Inside assessmentsA series of proprietary Intégro surveys and models designed to analyse and measure team and individual performance across a range of key metrics.


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Trust Inside Assessments | Integro Leadership Institute

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