Property | First Assistance

By: First Assistance  06-Dec-2011
Keywords: Network Management

A major frustration for property owners is the occasional need to cope with property-related emergencies which can often occur at the most inconvenient times.

Regardless of whether it is a claimable event or not, First Assistance is here to help your client in their time of need. Our 24 hour toll-free, one-call service can deal with every possible contingency - giving policyholders immediate access to virtually any service other than emergency 111.

From a broken window, blocked drain or electrical problem to burglary, fire or storm damage, or maybe a simple referral to a reputable tradesperson - our tailored Property Assistance packages take the stress and anxiety out of unforeseen events. 

Our knowledgeable staff will respond quickly and give immediate advice to contain the event and limit further damage, calling on the specialised services of First Assistance's extensive provider network to help where needed.

This national network has been developed over many years with accredited providers being constantly monitored on all aspects of presentation, performance, quality and cost. This process is ongoing with regular audit trails enforced to ensure complete client satisfaction.

Our trained Property Assistance staff deliver a seamless service in your name, supporting your brand and helping your customers.  And we are only one toll-free phone call away - any time of the day or night, 365 days a year.

We pride ourselves on total case management; from the appointment of a plumber, electrician or other tradesperson, to the notification of an approved loss adjuster and claims management service, right through to follow up calls to ensure the situation has been resolved to your customer's satisfaction.

  • 24 hour customer care
  • Emergency support and advice
  • Tradesperson appointment
  • Case management
  • Damage control
  • Assessor appointment
  • Claims advice
  • Concierge style services
  • Provider network management
  • Quality and cost control

Keywords: Network Management

Other products and services from First Assistance


Travel & Medical | First Assistance

Whether it is a travel insurance policy or a private medical insurance programme - the dedicated professionals at First Assistance are available every hour of every day to provide the total range of medical and technical facilities that your clients may require. No matter how seasoned the traveller - business people, expatriates and leisure travellers alike often need help to manage unexpected events in a foreign country.


Business | First Assistance

Business Assistance can be used for a range of high quality customer service, sales and marketing campaigns and programmes, both inbound and outbound. Let First Assistance become your 24/7 business partner through Business Assistance - an outsourced customer relationship management service.


Extended Roadside Support | First Assistance

The additional support to your brand consists of direct marking initiatives to your client base aligned with a web interface allowing your customer an easy, hassle free way to extend the roadside assistance and support for their vehicle. First Assistance now offers you another way to continue YOUR relationship with YOUR customers beyond the warranty period.


Third Party Administration | First Assistance

Transparent reporting, data transfer, communication options, on-demand case status and a managed fund keep you in the picture at all times, ensuring that your own resolution and internal governance requirements are met. First Assistance offers claims management and third party administration services to take charge when something goes wrong and control the impact of the event.


Automotive | First Assistance

We provide extensive reporting specific to individual clients whether they are insurers, manufacturers and distributors, warranty companies, leasing companies or finance companies. First Assistance provides a range of tailor-made solutions, including both manufacturer-branded and retail programmes, designed to deliver hassle and worry-free motoring.