Let First Assistance become your 24/7 business partner through Business Assistance - an outsourced customer relationship management service.
Business Assistance can be used for a range of high quality customer service, sales and marketing campaigns and programmes, both inbound and outbound. We work with clients to develop tailor-made solutions enabling you to provide current and potential customers with a superior level of service.
Our culture is based around developing partnerships and maintaining a thorough working knowledge of your service requirement, so we are able to go further in the provision of a total solution.
Enjoy the benefits of First Assistance's sophisticated IT infrastructure and in-depth reporting programmes, and feel safe in the knowledge that our staff undergo continual training across all aspects of your business activities providing personalised attention and seamless customer management around the clock.
Business Assistance Services
- Specialist call management
- Customer service
- Database update
- Customer relationship management
- Retail and renewal programmes
- Loyalty incentives
- Direct response campaigns
- Customer satisfaction index surveys
- Market surveys
- Sales campaigns/promotions
- Specialised insurance activities
- Recall campaigns
- Logistics and sales co-ordination