Business | First Assistance

By: First Assistance  06-Dec-2011

Let First Assistance become your 24/7 business partner through Business Assistance - an outsourced customer relationship management service.

Business Assistance can be used for a range of high quality customer service, sales and marketing campaigns and programmes, both inbound and outbound.   We work with clients to develop tailor-made solutions enabling you to provide current and potential customers with a superior level of service.

Our culture is based around developing partnerships and maintaining a thorough working knowledge of your service requirement, so we are able to go further in the provision of a total solution.

Enjoy the benefits of First Assistance's sophisticated IT infrastructure and in-depth reporting programmes, and feel safe in the knowledge that our staff undergo continual training across all aspects of your business activities providing personalised attention and seamless customer management around the clock.

Business Assistance Services

  • Specialist call management
  • Customer service
  • Database update
  • Customer relationship management
  • Retail and renewal programmes
  • Loyalty incentives
  • Direct response campaigns
  • Customer satisfaction index surveys
  • Market surveys
  • Sales campaigns/promotions
  • Specialised insurance activities
  • Recall campaigns
  • Logistics and sales co-ordination

Other products and services from First Assistance


Travel & Medical | First Assistance

Whether it is a travel insurance policy or a private medical insurance programme - the dedicated professionals at First Assistance are available every hour of every day to provide the total range of medical and technical facilities that your clients may require. No matter how seasoned the traveller - business people, expatriates and leisure travellers alike often need help to manage unexpected events in a foreign country.


Extended Roadside Support | First Assistance

The additional support to your brand consists of direct marking initiatives to your client base aligned with a web interface allowing your customer an easy, hassle free way to extend the roadside assistance and support for their vehicle. First Assistance now offers you another way to continue YOUR relationship with YOUR customers beyond the warranty period.


Third Party Administration | First Assistance

Transparent reporting, data transfer, communication options, on-demand case status and a managed fund keep you in the picture at all times, ensuring that your own resolution and internal governance requirements are met. First Assistance offers claims management and third party administration services to take charge when something goes wrong and control the impact of the event.


Automotive | First Assistance

We provide extensive reporting specific to individual clients whether they are insurers, manufacturers and distributors, warranty companies, leasing companies or finance companies. First Assistance provides a range of tailor-made solutions, including both manufacturer-branded and retail programmes, designed to deliver hassle and worry-free motoring.


Property | First Assistance

We pride ourselves on total case management; from the appointment of a plumber, electrician or other tradesperson, to the notification of an approved loss adjuster and claims management service, right through to follow up calls to ensure the situation has been resolved to your customer's satisfaction.