Automotive | First Assistance

By: First Assistance  06-Dec-2011
Keywords: Vehicle, Heavy Haulage, Travel Information

Millions of New Zealanders depend on motor vehicles in their day-to-day lives.  With this reliance comes the risk of being stranded by an accident or mechanical failure - something that is not only inconvenient but can also be unsettling.  

First Assistance provides a range of tailor-made solutions, including both manufacturer-branded and retail programmes, designed to deliver hassle and worry-free motoring.

Our people are passionate about cars - and about people - so rest assured your customer and your brand is in capable hands.

All calls for roadside assistance are directed through First Assistance's 24 hour Operations Centre.  Our qualified and fully trained automotive technicians will talk callers through the situation and dispatch the nearest and most appropriate service provider from our extensive nation-wide provider and dealer network.

We provide extensive reporting specific to individual clients whether they are insurers, manufacturers and distributors, warranty companies, leasing companies or finance companies.  Our business oriented summary reports enable tailored CRM programmes and our real time event reporting means you are aware of events as they happen.

  • Information services
  • Emergency repairs
  • Emergency transport
  • Tyre changing
  • Fuel
  • Jump starts
  • Vehicle towage or transportation
  • Travel information services
  • Emergency accommodation
  • Taxi services
  • Vehicle relocation
  • Emergency key replacement
  • Lock out services
  • Legal advice
  • Medical referral
  • Accident co-ordination
  • Urgent message relay
  • Centralised booking service
  • Repair referral
  • Specialised motorcycle assistance programmes
  • Heavy haulage programmes
  • Replacement vehicle

Keywords: Emergency Transport, Heavy Haulage, Information Services, Lock Out Services, Message Relay, Repair Referral, Repairs Emergency, Replacement Vehicle, Roadside Assistance, Taxi Services, Travel Information, Vehicle,

Other products and services from First Assistance


Travel & Medical | First Assistance

Whether it is a travel insurance policy or a private medical insurance programme - the dedicated professionals at First Assistance are available every hour of every day to provide the total range of medical and technical facilities that your clients may require. No matter how seasoned the traveller - business people, expatriates and leisure travellers alike often need help to manage unexpected events in a foreign country.


Business | First Assistance

Business Assistance can be used for a range of high quality customer service, sales and marketing campaigns and programmes, both inbound and outbound. Let First Assistance become your 24/7 business partner through Business Assistance - an outsourced customer relationship management service.


Extended Roadside Support | First Assistance

The additional support to your brand consists of direct marking initiatives to your client base aligned with a web interface allowing your customer an easy, hassle free way to extend the roadside assistance and support for their vehicle. First Assistance now offers you another way to continue YOUR relationship with YOUR customers beyond the warranty period.


Third Party Administration | First Assistance

Transparent reporting, data transfer, communication options, on-demand case status and a managed fund keep you in the picture at all times, ensuring that your own resolution and internal governance requirements are met. First Assistance offers claims management and third party administration services to take charge when something goes wrong and control the impact of the event.


Property | First Assistance

We pride ourselves on total case management; from the appointment of a plumber, electrician or other tradesperson, to the notification of an approved loss adjuster and claims management service, right through to follow up calls to ensure the situation has been resolved to your customer's satisfaction.