Aviation Institute Airline Customer Service Course is a Family Favourite

By: Aviation Institute  05-Apr-2012
Keywords: Customer Service, Aviation Institute, Airline Customer Service

The Air New Zealand Aviation Institute Airline Customer Service course has proven to be a very popular course for students looking to enter the aviation industry.

The course helps students to explore the various career paths within the aviation industry and make informed decisions once they receive their qualification. The course was particularly popular amongst a group of three sisters who saw it as the perfect stepping stone for a career in Air New Zealand.  Tara Phillips was the first of the sisters to complete the course and shared her experiences of the training programme with her older sister Kiri.  Soon after, Kiri also completed the Airline Customer Service programme at the Aviation Institute and both sisters are now working as Airline Assistants at Auckland International Airport.  Their younger sister Paige is eager to follow her two sisters into a career in Air New Zealand and plans to commence the same course next year.

 With the support of their parents, Christina and Dennis, all three sisters hope to one day be flying together as flight attendants. As Tara puts it “a journey of a thousand miles begins with a single step” and in the case of the Phillips family no better step could have been taken than enrolling in the Airline Customer Service programme.

The three Phillips sisters, Kiri, Paige and Tara, with their mother Christina at the Air New Zealand Aviation Institute

Posted on 12/12/2011 by JO

Keywords: Airline Customer Service, Aviation Institute, Customer Service, Customer Service Programme

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School of Service

Safety and Emergency Procedures training for flight attendants and flight crew are also an integral part of the School of Service, these facilities including those for service training are available for hire by airlines wanting to undertake their ground based training in Auckland.